- Broadview FCU (Albany, NY)
- …on either Tuesday, Wednesday, or Thursday. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative ... over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering… more
- CDPHP (Albany, NY)
- …share these values and invites you to be a part of that experience. The Member Service Representative shall assume full responsibility and ownership for all ... advise the customer of their rights and responsibilities. The Member Service Representative will work...productivity standards. + Ability to complete system updates. Our call center is open from 8 am to 8… more
- CVS Health (Albany, NY)
- …and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of ... has an opportunity available for a full time Customer Service Representative in the Behavioral Health team....team. This role provides advocate care to assist the member with a clear path to care, claims understanding… more
- Evolent (Albany, NY)
- …classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center. Training Hours are 8:00am - ... for the mission. Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make a meaningful impact by providing… more
- Sharecare (Albany, NY)
- …- 4:30pm CST. **Job Summary:** Under the general supervision of a Customer Service Manager, the Program Engagement Representative has the primary responsibility ... work as required. The position requires excellent communication, customer service , and sales skills, as well as the ability...necessary data to complete the enrollment + Schedule the member for a coaching call + Document… more
- Molina Healthcare (Albany, NY)
- …or exceed call center metrics while providing high quality consistent customer service + Removes barriers for member 's, escalating high impact member ... **JOB DESCRIPTION** **Job Summary** The Care Connections Representative primary focus is to conduct outbound calls...combination of education and experience **Preferred Experience** + Customer Service / Call Center experience in health care or… more
- Elevance Health (Latham, NY)
- …Requirements** + HS diploma or GED + Minimum of 1 year of customer service or call -center experience; or any combination of education and experience which ... **Utilization Management Representative I** **Location:** This role enables associates to...for inpatient admission, outpatient precertification, prior authorization, and post service requests. + Refers cases requiring clinical review to… more
- Elevance Health (Latham, NY)
- **Customer Care Representative I** **Location** : Virtual; This role enables associates to work virtually full-tine, with the exception of required in-person ... 8-hour shift between 8:30 am - 5 pm EST. The **Customer Care Representative ** is responsible for successfully completing the required basic training. Able to perform… more
- CSEA (Albany, NY)
- …and via email/correspondence.High School diploma or equivalency.ANDFour years of experience in a customer service call center, a call intake line or as a ... switchboard operator/receptionist in a high call volume setting or a position involving extensive public...service -related work experience, voluntary insurance claims administration or member service work experience as determined by… more
- Molina Healthcare (Albany, NY)
- **Job Description** **Job Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ... agents adhere to established quality standards. The role involves reviewing call recordings, providing feedback to agents, and collaborating with team leaders… more
- WM (Albany, NY)
- …to education requirement) B. Knowledge, Skills, Abilities or Other Requirements: Call center or customer service experience and supervisory/management skills ... **Job Summary** The Customer Service Manager III has overall responsibility for the...compensation, and promotion decisions. * Review and evaluate team member performance on a regular basis in accordance with… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military ... program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills.… more
- CenterWell (Albany, NY)
- …skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired ... help us put health first** The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to effectively ... the highest degree of sensitivity, compassion, and respect for Service members and their families. + Assesses the needs...+ Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants… more
- Rexel USA (Albany, NY)
- …with existing and prospective customers and vendors, demonstrates excellent customer service and sets an example for other staff + Conduct/oversee inventory ... or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively...integrity, and the ability to work productively as a member of a team or work group are basic… more
- Rexel USA (Albany, NY)
- …company vehicle clean, serviced, and maintained. Alerts supervisor of repair and/or service needed + Must follow Department of Transportation (DOT), local and state ... or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively...integrity, and the ability to work productively as a member of a team or work group are basic… more
- Molina Healthcare (Albany, NY)
- …programs in accordance with all federal and state laws. The MTM Pharmacy Service Representative is responsible for performing outreach attempts and handle ... or equivalency **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : + 1-3 years of call center or customer service experience + Excellent customer service… more
- Rexel USA (Albany, NY)
- …with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a ... member of a team or work group are basic...and Physical Demands The physical demands described here are representative of those that must be met by an… more
- Ryder System (Albany, NY)
- …scheduling, the Rental Management Trainee will be required to perform the role of On- Call Representative based on work schedules as determined by Supervisor. + ... supervisors) + Ability to work independently and as a member of a team + Detail oriented with strong...related degree + One (1) year or more customer service with issues resolution experience preferred + Must be… more