- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Qualifications: * Experience: Minimum of 1 to 3 years in IT support or related service desk environments * Education: High School Diploma or equivalent * ... Service Desk Technician - Associate Clearance... Service Desk Technician - Associate Clearance Required: Active Secret...of the Technical Lead as part of an integrated service desk and end-user support … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- CAI (Dover, DE)
- …Spanish** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Diploma. + Must have at least five (5) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving… more
- CompuCom (Dover, DE)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- Actalent (Wayne, PA)
- …exceptional IT support and solving technical challenges? Join our clients global IT team as a Service Desk Analyst Level 1, where you'll be ... as an escalation point. What We're Looking For + 2+ years of Service Desk or Technical Support experience. + Hands-on experience with imaging, configuring,… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- … to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support , particularly within a defense or...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Lincoln Financial (Dover, DE)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- SAIC (Aberdeen Proving Ground, MD)
- …Engineers + Network Technicians + System Administrators (Windows, Linux, Mac OS) + Service Desk Support **Qualifications** **EDUCATION AND EXPERIENCE:** + ... talent to join the **Army Research Laboratory (ARL) Information Technology ( IT ) Modernization** program and support the full range of Enterprise IT services… more
- Two95 International Inc. (Wayne, PA)
- Title : Sr IT Support Analyst Location : Wayne,... system for work intake from problem tickets to service requests + Providing Tier 1-3 hardware support ... laptop systems + Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other...analysis for problem elimination, with a focus on customer service and innovation. + Maintain workstation inventory and licensing… more
- Cecil College (North East, MD)
- …group policies in coordination with IT security protocols. * Provide Tier 2 support for issues escalated from the Help Desk , particularly related to system ... * One (1) year of related experience in an IT support or infrastructure role. * Familiarity...* Good written and verbal communication skills and customer service orientation. * Ability to work both independently and… more
- ASM Global (Philadelphia, PA)
- …network and other technical issues. + Assists Help Desk personnel in providing support when required. + Works with other IT staff members and, when ... of IT with planning and executing the IT department's mission to support the buildings...and a commitment to quality and providing exemplary customer service required. + Strong customer service skills,… more
- CompuCom (Dover, DE)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal… more
- Deloitte (Philadelphia, PA)
- …for this role ends on 7/12/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk ... Training Support + Maintain knowledge of core professional services ( IT , Managed Services, Outsourcing) and product offerings to continue supporting contracting… more
- Fujifilm (Dover, DE)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the...Server and Oracle. + Successful management of professional services support cases, IT projects and products, software… more
- Ace Hardware (King Of Prussia, PA)
- …us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. **What You'll Do:** + Provide unmatched ... customer service . + Ensure the service department provides...goals. **Physical Requirements:** + Prolonged periods sitting at a desk and working on a computer. + Talk and… more
- IQVIA (Philadelphia, PA)
- …required + Experience in the IT field, IT Help desk , biomedical, electronics field service , engineering, or pharmacy technician roles preferred + ... 5-7 minutes to complete. **Job Description: ** Our Field Service Technicians experience a unique opportunity to employ their...to 10 migrations + Partner with a team of support staff, manage project timelines and customer needs. +… more
- SAP (Newtown Square, PA)
- …information Event Management; * IT Service Management - ServiceNow, Jira Service Management and PagerDuty, Service desk , IT Operations, ... modernization. Advocate on behalf of the function to gain support from other groups and reduce roadblocks/resistance. Guide junior... Validation & Testing, Release and Deployment Management, and Service Asset and Configuration Management; * IT … more