- HP Inc. (Rio Rancho, NM)
- …non-exempt employee. **_Responsibilities:_** + Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to ... access channels. + Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) &… more
- Lumen (Santa Fe, NM)
- …Suppliers. + Build and maintain relationships to facilitate partnerships and address escalations + Partner with the business units to understand roles and ... deliverables. + Strong Communication Skills + Conflict Resolution + Associate degree or equivalent. + 7+ years of telecommunication....current role. Background results will be evaluated on a case -by- case basis. Pursuant to the San Francisco… more
- UMB Bank (Santa Fe, NM)
- …for managing fraud dispute claims. + Continually evaluate the effectiveness of the case management process. + Validate both UMB and vendor performance and adherence ... + Deliver to stringent timelines confidently. + Manage customer complaints and escalations + Monitor fraud and dispute suspense general ledger reconciliations +… more