- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Cecil College (North East, MD)
- …group policies in coordination with IT security protocols. * Provide Tier 2 support for issues escalated from the Help Desk , particularly related to system ... * One (1) year of related experience in an IT support or infrastructure role. * Familiarity...* Good written and verbal communication skills and customer service orientation. * Ability to work both independently and… more