- Sharecare (Augusta, ME)
- …for a degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center metrics ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- Humana (Augusta, ME)
- …have or be willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Walmart (Brunswick, ME)
- …and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and ... Way (OBW) service model; managing and supporting customer service initiatives (for example, store of...and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance… more
- Walmart (Augusta, ME)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- Michaels (Augusta, ME)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor...Manager only, responsibilities also include: leading the delivery of high- quality custom framing solutions to our customers on time… more
- Vontier (Augusta, ME)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- SHI (Augusta, ME)
- …for improved service relationships. + Oversee servicedelivery operations, ensuring high- quality service and customer satisfaction through implementing ... Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high...needed to work efficiently, meet their deadlines, and provide quality service . **Responsibilities:** _Include, but not limited… more
- SHI (Augusta, ME)
- …and application development. + Drive continuous improvement initiatives to optimize Azure service delivery and enhance customer satisfaction. + Lead the ... maintains a deep understanding of industry trends and emerging Azure services. + ** Customer Engagement & Azure Solution Delivery:** + Act as a trusted advisor to… more
- Martin's Point Health Care (Brunswick, ME)
- …that fosters creativity, decision-making at all levels, outstanding customer service , continuous improvement, and the highest quality delivery of health ... all members of the care team providing world class service to both the patients and staff of Martin's...+ Ensures that all patients receive welcoming access to high- quality , patient-centric care and education. + In collaboration with… more
- Sharecare (Augusta, ME)
- …client relationships and assisting in assessing potential growth areas **Primary Customer Service Responsibilities** + Assist in strengthening existing client ... while prioritizing and meeting deadlines + Superior communication skills + Outstanding customer service with strong negotiation skills + Detail oriented, with… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …+ Interview, hire, train, evaluate, and coach staff. + Resolve complex customer service matters requiring sound judgment and discretion. + Collaborate with ... + Commitment to Excellence- Taking pride in delivering dependable, high- quality public service . + Continuous Improvement- Always...who have: + Supervisory or lead experience in a customer service or administrative operations environment. +… more
- Guardian Life (Augusta, ME)
- …issues that pertain to claim administration procedures, cost containment activities, reports, quality control and complex customer issues. The Team Leader will ... business partners including Short Term Disability, Long Term Disability, Service , Sales and Account Management, Group Quality ...meetings, phone calls, and keeping a tight loop on service issues. + Prioritize the customer /client experience… more
- Nelnet (Augusta, ME)
- …in using data and metrics to inform decisions and drive improvements. + Customer -focused mindset and a passion for enabling high- quality delivery. + Familiarity ... families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships,...our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the… more
- Hannaford (Boothbay Harbor, ME)
- …understanding of store operations and merchandising techniques preferred. * Effective communication, customer service , and selling skills. * Must have effective ... in accordance with established department standard practices. * Role model outstanding, friendly customer service and use skills and knowledge to offer solutions… more
- Lincoln Financial (Augusta, ME)
- …You will build relationships cross functionally that lead to providing excellent customer service , increased revenue, and reduced risk. You will drive ... process improvements to deliver quality results, increase customer satisfaction, standardize, and...+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback… more
- Cushman & Wakefield (Augusta, ME)
- …proficiency in architectural and engineering drawings, concepts & design * Excellent customer service and interpersonal relationship skills * Ability to work ... to enhance operational efficiency, service delivery, cost savings, and innovative service advancements for all functional areas * Coach the space team… more
- Cardinal Health (Augusta, ME)
- …patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to ... requirements are fulfilled. + Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history… more
- Humana (Augusta, ME)
- …Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to ... continuous optimization. Drive product success metrics including market adoption, customer satisfaction, and utilization + Serve as a...Serve as a leader on the clinical product team. Coach and mentor junior product managers to grow their… more
- City National Bank (Augusta, ME)
- …a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines * Minimum 5 years of MS ... the daily operations of boarding consumer loans. Provides excellent service and quality control oversight to ensure...knowledge of mortgage operations. * Proven ability to lead, coach , and mentor. * Ability to communicate effectively *… more
- American Express Global Business Travel (Augusta, ME)
- … service provider policies, and regulatory requirements + Use positive telephone service techniques and act on special customer requests + Prevent fraudulent ... **Do you have the precision, professionalism, and passion for quality we're looking for?** As a VIP Travel Consultant...coach , mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed… more