- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... USD $70,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6891/ service - desk - administrator /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6891_… more
- Ameresco (Framingham, MA)
- …for our customers. Position Overview: Ameresco has a new opportunity to for a Front Desk Administrator to join our team! In this role you will provide ... to net zero in the global energy transition. We are a trusted, full- service partner to public sector and government entities, K-12 schools, higher education,… more
- The MITRE Corporation (Bedford, MA)
- …Role & Responsibilities: + Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and ... and follow-up until resolution. + Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT ... administrator disciplines. + Configure, monitor, and maintain AIX OS...tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix… more
- Dana-Farber Cancer Institute (Boston, MA)
- …AI Services team within the Informatics & Analytics department, the System Administrator - Storage Management will serve the Dana-Farber Cancer Institute (DFCI) and ... will include active monitoring and fast response to help desk requests such as to ensure high system availability...Provide direct user assistance in addressing issues related RCS service offerings: HPC, Compute and Storage, end-user support and… more
- State of Massachusetts (Boston, MA)
- …skills and talents to serve our citizens. *_About the Role:_* The*Software Administrator and User Support Specialist*(Program Coordinator I) position assists the DOL ... production support mailbox and/or other technical help portals utilizing a customer service approach. * Participate in and learn DOL's Software Development Lifecycle… more
- State of Massachusetts (Boston, MA)
- … to the college community. * Support and manage software license servers and Service Desk operations, contributing to smooth delivery of technology services. * ... Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. *Preferred Qualifications:* * Experience in Higher Education *… more
- VCA Animal Hospitals (Northboro, MA)
- …Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager/ Administrator , the Client ... Client Service Supervisor We are seeking a highly experienced...development and delivery of employee evaluations for the front desk with hospital manager. * Assist in the development,… more
- Main Street Bank (Marlborough, MA)
- …and transaction processing. + Adapts to various roles, including operating a Customer Service desk , lobby window, or drive-up services, as needed. + Maintains ... experience. Under the direct supervision of the Assistant Manager/Branch Manager or Branch Administrator . The Personal Banker I manages a wide spectrum of customer … more
- Beth Israel Lahey Health (Milton, MA)
- …in addition to payroll submission. This role provides coordination of the front desk functions of the Center for Specialty Care to include management of provider ... visitors in an outpatient center and provides excellent customer service through clear communication. Responsibilities include patient scheduling, registration and… more
- Xerox (Boston, MA)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... part in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise Helpdesk Analyst… more
- Deloitte (Boston, MA)
- …from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow ... software platforms + Certifications such as: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (Security Incident… more