- M&T Bank (Getzville, NY)
- …+ Prescreen and document escalated customer complaint cases appropriately in Service Manager. + Perform daily, weekly, monthly, and annual case reporting and audits. ... **Overview:** This position functions as team coordinator/intake specialist. Responsible for overseeing the distribution of cases through the team on a rotation basis and assisting with administrative functions for the team. This position will also research… more
- M&T Bank (Getzville, NY)
- …changes impacting the team. + Assist with technical troubleshooting and escalations , coordinating with business partners, vendors and technology to address issues ... for the team. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together… more