- Robert Half Technology (Atlanta, GA)
- Description Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. ... Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II. Requirements 4+ years in Help … more
- State of Georgia (Fulton County, GA)
- …situations | Ability to determine when a call transfer to a Pension Analyst or more experienced Customer Care Specialist is necessary to provide more detailed ... information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia Results… more