- Emory Healthcare/Emory University (Decatur, GA)
- …Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin. **Description** The IT Service Desk Analyst II provides customer support ... detail and resolved or properly assigned in ServiceNow. The Service Desk operates 24/7 365 days per...without a degree. + A+ Certification, or Support Center Analyst Certification, or IS related Certification preferred. **Additional Details**… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... + High school diploma and three years of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience.… more
- Robert Half Technology (Norcross, GA)
- Description We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide ... skills, and the ability to work collaboratively to deliver exceptional service . Responsibilities: * Monitor customer systems and environments using remote management… more
- Robert Half Technology (Atlanta, GA)
- Description We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will ... environments to enhance user access and system functionality. * Handle service desk tickets efficiently by diagnosing and resolving technical problems. *… more
- Robert Half Technology (Atlanta, GA)
- Description Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should ... and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II . Requirements 4+ years in Help Desk … more
- State of Georgia (Fulton County, GA)
- …and communicate to others the details of the pension plan handbooks Customer Service | Ability to understand customer needs by actively listening and asking probing ... to determine when a call transfer to a Pension Analyst or more experienced Customer Care Specialist is necessary...assisting others in the application of the competency. Customer Service Understands that all State employees have external and/or… more