- Bentley Systems (Exton, PA)
- …, with a proven record in support team leadership, case management , engineering collaboration, mentoring, escalation handling, and task prioritization. + ... and update. Serving as the connector between development, product management , and support , the SPM energizes the...are equipped to handle early adoption issues and critical escalation . + This is an individual contributor role. +… more
- Bentley Systems (Exton, PA)
- …such as service level, user experience, and team utilization + Experience in escalation and stakeholder management + Knowledge of industry standards + Excellent ... ** Support Manager** **Location:** Hybrid or Home-based, US (ET...and Windows Active Directory + Experience with ITIL service management concepts (certification is a plus) + Understanding of… more
- WuXi AppTec (Middletown, DE)
- …position will manage both infrastructure positions along with first level application support personnel. The Manager will also perform those individual duties as ... and process owner working with the engineering groups and higher-tier IT support . **Responsibilities** + Manages Infrastructure and technical support positions.… more
- Bentley Systems (Exton, PA)
- …skilled and experienced Senior Web Architect to drive our web technology and support delivery of exceptional user experiences. The ideal candidate will have a proven ... (Adobe Commerce) and other web properties, such as integration points to support (ServiceNow). + Design and document scalable and resilient web architectures that… more
- Microsoft Corporation (Malvern, PA)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... of your employment with Microsoft and the country where you work. #CES #CSS #ACT Support Escalation Management IC4 - The typical base pay range for this role… more
- M&T Bank (Wilmington, DE)
- …information to support these activities. Complete ad-hoc analyses to support business decisions. Provide feedback to management regarding results and ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management + Assist Trust Administration leadership team with ... delivery and expand client relationships + Serve as a support associate to assigned Trust Officer(s) as required. +...the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment… more
- Capital One (Wilmington, DE)
- …and de- escalation techniques + Be proactive, have effective time management and organizational skills + Display dependability with a solid attendance record ... Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE) **Are you looking for a...loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways,… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **OVERVIEW:** Serves as a member of the Management Development Program (MDP) and participates in ten...Agency services for Syndicated Loans. Services Delivery provides functionalized support of core processes within the IS business to… more
- City National Bank (Newark, DE)
- …and provide status both during and after. WHAT WILL YOU DO? * Provide 24x7 support for all Crisis Management Incidents by leading the Crisis Management ... *SUPERVISOR OPERATIONAL RESILIENCY* WHAT IS THE OPPORTUNITY? The Crisis Management Supervisor reports to the Manager of Operational Resiliency in the First Line of… more
- Sodexo (Wilmington, DE)
- …recognition efforts. The Senior Manager, Client Success serves as the primary escalation point for client issues, collaborates with internal teams to deliver ... recognition and advocacy programs & campaigns + Serve as escalation point for client issues and resolution **What We...upon hire. **What You Bring** + Strategic client relationship management + Data analysis and interpretation + Campaign design… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **Overview:** Serves as a member of the Management Development Program (MDP) and participates in ten...delivery and expand client relationships + Serve as a support associate to assigned Investment Advisor(s) as required and… more
- JPMorgan Chase (Wilmington, DE)
- …Execution and Control Associate in the Consumer Card Risk Strategies team, you support the change management lifecycle for strategy initiatives and ensure all ... Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of...Manage Risk owned letters + Manage critical issues using escalation protocols to resolve issues + Package results and… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **Overview:** Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT)… more
- M&T Bank (Wilmington, DE)
- …controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... Responsibilities:** + Develop and maintain procedures and guidelines for the transaction management model and the expansion of Conventional Debt and Special Access… more
- AmeriHealth Caritas (West Chester, PA)
- **Role Overview** The; **Application Support Specialist Lead** ;will support a Healthcare Care Management System platform for a state government market ... product, Long Term Services & Support (LTSS). ;In this role you will lead a...trends, identifies anomalies and initiate recommendations for change to management + Partner with stakeholders to identify and develop… more
- JPMorgan Chase (Wilmington, DE)
- …across operations and the firm. As a Program Manager in the Knowledge Management team within the Machine Learning Intelligence Operation group, you will lead the ... not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or...blockers + Manage risk and issue mitigation plans and escalation processes, ensuring transparency and accountability across teams +… more
- TD Bank (Exton, PA)
- …**Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the ... trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …* Identify and recommend improvements to our customer service procedures to senior management . * Support both internal and external customers as needed. * ... Description We are in search of a Customer Support Manager to join our team in UPPER...* Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. *… more
- Philips (Malvern, PA)
- …Ensuring timely resolution within SLA guidelines by assessing priority, impact, and escalation needs. + Delivering exceptional support to internal users via ... email, maintaining a responsive and professional approach. Collaborating regularly with Product Support , management , and business teams to align on issue… more
