- CVS Health (Woonsocket, RI)
- …And we do it all with heart, each and every day. **Job Purpose and Summary:** The Call Center Analyst (Level 107) role has evolved beyond traditional call ... trends, identify systemic issues, and drive operational improvements. The analyst leverages advanced tools-including Excel (with formulas and pivot...+ Minimum 1 year of experience working in a call center environment + Minimum 1 year… more
- Boston University (Boston, MA)
- **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Job Description** **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Category** Charles River ... business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. **Required… more
- Intermountain Health (Boston, MA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in… more
- Intermountain Health (Boston, MA)
- …Understand and develop business reporting needs for end-users. - Participate in on- call and command center responsibilities. - Develop and maintain comprehensive ... impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …a job, you're making a difference in people's lives.** The EHR Application Analyst IV performs a variety of duties related to the information technology ... of information systems for the organization. The EHR Application Analyst IV must be comfortable working with multiple teams...the needs of the department and/or customer. Provides on call / after hours support as required. (essential) +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Seeking Epic Resolute Professional Billing certification and experience. The EHR Application Analyst II performs a variety of duties related to the information ... of information systems for the organization. The EHR Application Analyst II must be comfortable working with multiple teams...of the department and/or customer. (essential) 9. Provides on call / after hours support as required. (essential) 10.… more
- Evolent (Boston, MA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... for the mission. Stay for the culture. **What You'll Be Doing:** **Lead Analyst , Performance Analytics - Oncology & Member Product Focus** **Overview:** Evolent is… more
- Beth Israel Lahey Health (Burlington, MA)
- …days and weekends. This position is on-site at Lahey Hospital and Medical Center . The Utilization Analyst works with physicians, the payers and inpatient ... of medical care provided. . **Job Description:** The Utilization Analyst works with physicians, the payers and inpatient case...exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Wayfair (Boston, MA)
- …prioritization backlog. + 2+ years of experience in the field of Quality, Call Center Operations, and/or Customer Service, including working with operations ... Workforce Tech Enablement team is looking for a Senior Analyst who can support the configuration, management, and optimization...who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and… more
- Bank of America (Boston, MA)
- Identity and Access Management (IAM) Analyst (Mainframe / RACF exp. required) Boston, Massachusetts;Washington, District of Columbia **To proceed with your ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Boston/Identity-and-Access-Management--IAM-- Analyst Mainframe RACF-exp-required-\_25045478-2) **Job Description:** At Bank of America,… more
- Bank of America (Boston, MA)
- …+ Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Experience managing relationships and projects with ... Fraud Analytics and Innovation Lead Analyst Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler,… more
- Evolent (Boston, MA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... and operations management to match staff to demand and/or reallocate task/work/ call volumes. + Analyzes schedule performance, forecast accuracy, and underlying… more
- Securitas Security Services USA, Inc. (Boston, MA)
- …Dispatcher positions are highly sought after. If you have experience in positions like Call Center Representative, Dispatch or Camera Monitoring this role is a ... **JOB SPECS:** **Title:** Security Dispatcher (Security Operations Center ) **Location:** Boston, MA (near South Station) **Schedule:** Wednesday-Saturday (10pm-8am)… more
- Beth Israel Lahey Health (Needham, MA)
- …to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers. + **Knowledge:** Ability to ... law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as… more
- The Edinburg Center (Burlington, MA)
- …work as a team with Outreach Workers and sometimes a Board Certified Behavior Analyst (BCBA) to support youth whose families are involved with The Department of ... complex diagnoses. + Provide ongoing safety assessment, planning and on- call crisis support that includes on call ...providers and accessing respite care. + Adheres to Edinburg Center policies and procedures + Complies with all state… more
- Zones LLC (Boston, MA)
- …Associate's degree in computer related field AND/OR 2 years in a customer support or call center like environment. + Ability to learn and become knowledgeable of ... difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level...fast-paced but fun work environment. + Promote teamwork and call center success + Must have an… more
- Oracle (Boston, MA)
- …unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve ... healthcare providers Since 1986, the Oracle Health Immediate Response Center has been the "ER" for our customers around...the world who provide patient care. As a Systems Analyst III, your primary task will be to provide… more
- Public Consulting Group (Boston, MA)
- …via PowerShell; implement guardrails and peer-reviewed scripts. + Participate in on- call rotation and major incident bridges. **Required Qualifications** + 3-5 years ... **Tools & Technologies** + AWS and Azure Cloud Operations + Exchange Admin Center , Security & Compliance Portals. + Microsoft Defender for Office 365, Purview (DLP,… more