- Impart Security Inc. (San Francisco, CA)
- We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the ... point for complex technical issues requiring deep systems expertise Enable customer success through expert guidance on platform implementation and optimization Solve… more
- Slope (San Francisco, CA)
- …identify what other use cases we can solve. Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with ... technical issues that arise during any phase of the customer journey and act as a champion of Vapi...learner: You can rapidly ramp up on what a customer 's use case and requirements are in order to… more
- Sartorius (San Francisco, CA)
- …escalate system issues that cannot be resolved to the relevant Product Support Engineer , Customer Support Engineer and the Hardware Resource ... Sartorius is seeking a dynamic entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). In this role, you will be… more
- Cerebras (Palo Alto, CA)
- …Horowitz, NEA, and Addition with $250+ million raised to date. About the role The Customer Support Engineer will play a crucial role in the customers' ... troubleshooting, triaging, escalations and eventual resolution Participate in our follow-the-sun customer support model to ensure continuity in resolving high… more
- Cerebras (Palo Alto, CA)
- A technology company is seeking a Customer Support Engineer to enhance customer experience with their platform. This role involves resolving technical ... with engineering teams. Candidates should possess over 2 years of customer -facing technical experience, strong organizational skills, and knowledge of machine… more
- Lightbits Labs (San Francisco, CA)
- We are looking for a talented Customer Success/Post-Sales Support Engineer . As a Customer Success Engineer , you'll be part of a winning team ... You will be working on systems with a direct impact on the customer experience. Your duties will include seeking resolution to problems and mitigating risk,… more
- Pendo (San Francisco, CA)
- A fast-growing tech company in San Francisco seeks a Technical Support Engineer to provide essential support to customers. This role involves answering ... debugging issues, and creating documentation. A background of 2+ years in customer -facing roles and coding knowledge is essential. The company fosters a passionate… more
- The Walt Disney Company (San Francisco, CA)
- …seeks a Lead Machine Learning Engineer to drive AI-driven solutions in Customer Support . This role entails rapid prototyping of tools, maintaining AI ... systems, and collaborating with cross-functional teams for innovations. The ideal candidate has extensive experience in ML deployment and proficiency in programming languages like Python and SQL. The role is based in Santa Monica, California, and offers… more
- Greenlite Inc (San Francisco, CA)
- …reliable, maintainable code for ETL jobs and connectors. Debug production systems and support customer teams directly. Senior Engineer Lead delivery for ... Forward Deployed Engineers (FDEs) who thrive at the intersection of software engineering, customer impact, and problem-solving . As an FDE, you'll own the technical… more
- Luminance (San Francisco, CA)
- …technology firm in San Francisco is seeking a Senior Customer Solutions Engineer to provide technical support for enterprise customers. This role involves ... candidates will have strong technical skills, experience in software development, and a customer -focused mindset, with at least 3 years in a SaaS environment. The… more
- Proofpoint (San Francisco, CA)
- …5 to 10+ years of industry leadership experience in a customer success, sales engineer , senior support engineer , or other customer ‑facing role with ... individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of… more
- Luminance Technologies Ltd (San Francisco, CA)
- …in America', Luminance is disrupting the legal profession around the globe The Senior Customer Solutions Engineer role offers a unique opportunity to work across ... seamless legal workflows across a customer 's technology estate. A Senior Customer Solutions Engineer will acquire in‑depth knowledge of our AI platform… more
- IBM Computing (San Francisco, CA)
- …the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will ... innovation thrive. Your role and responsibilities As a Senior Support Engineer , you will report to the...the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty… more
- Menlo Ventures (San Francisco, CA)
- …our latest $30M Series A, this is just the beginning. Role Overview We're hiring a Customer Success - AI Agent Engineer to shape the operational backbone of our ... premium, proactive customer experience. This is a hybrid role combining support engineering, AI workflow design, and operations architecture. It is ideal for… more
- Ripple (San Francisco, CA)
- Senior Staff Software Engineer , Customer Onboarding Platform Please note this is for San Francisco, CA, United States. You only need toapply to one location if ... build real world value. THE WORK: At Ripple, the Customer Onboarding Platform is where every customer 's...observable, and reliable across products. If you're a Staff-level engineer who thrives on modernizing fragile systems, building robust… more
- Serval (San Francisco, CA)
- …ideally with close customer interaction (eg, Product Engineer , Solutions Engineer , IT Automation Engineer , Support Engineer ). Troubleshooting ... Capital, and Box Group. Role Overview As an early Customer Success Engineer , you'll own the...build features to extend the product's capabilities to meet customer needs. Drive Expansion: Identify and support … more
- Twilio (San Francisco, CA)
- …Twilio is in your hands. See yourself at Twilio Join the team as our next Executive support Engineer L2 About the job As the Executive Support Engineer ... and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and...L2, you will be an escalation resource for the support team as it pertains to technical support… more
- Formant, Inc. (San Francisco, CA)
- …in the San Francisco Bay Area. You MUST be willing to relocate. We're hiring a Customer Success Engineer : a customer champion who brings AI capabilities ... AI capabilities Collaborate with go-to-market teams to demonstrate technical value in customer engagements and support expansion opportunities Enable customer… more
- on Kernel (San Francisco, CA)
- …agent to our cloud. The rest is up to you. About the role As a Founding Customer Engineer at Kernel, you'll be part builder, part solutions engineer , and ... engineering role: you'll spend ~50% of your time coding open‑source tools, customer integrations, and the rest helping developers succeed. You'll be the Alex… more
- Databricks Inc. (San Francisco, CA)
- …solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. As a Staff Engineer , you will operate at ... to improve their business. Founded by engineers - and customer obsessed - we leap at every opportunity to...in live environments. Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support … more
