- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Washington, DC)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Choice Hotels (North Bethesda, MD)
- Job Summary Choice Hotels International is seeking a dynamic Senior Analyst to advance its AI marketing strategy, with a focus on large language models (LLMs) such ... AI innovation and business intelligence, supporting leadership decisions through data-driven insights . The analyst will collaborate across departments to measure key… more
- Lumen (Washington, DC)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Amazon (Arlington, VA)
- …and programs to enable culture to thrive at Amazon. Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace ... experienced user research professional to join our growing Global Customer Insights team. As a Sr. Research...of both big data sets and qualitative feedback, and lead the socialization of resulting insights and… more
- Cayuse Holdings (Washington, DC)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Washington, DC)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Merck (Washington, DC)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Washington, DC)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Capital One (Mclean, VA)
- Business Manager - Anti-Money Laundering, Modeling and Advanced Data Insights Summary: As a Business Analysis Manager at Capital One, you will apply your strategic ... promotes continuous learning, and rewards innovation. On the Modeling and Advanced Data Insights (MADI) team you'll be on the cutting edge of transforming Capital… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...unify data, break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune… more
- BAE Systems (Reston, VA)
- …a Senior Mandarin Language Enabled OSINT Analyst to support our government customer and lead a team of Mandarin OSINT Collector/Analysts. This Analyst will ... Other incentives may be available based on position level and/or job specifics. ** Senior Mandarin OSINT Team Lead ** **110819BR** EEO Career Site Equal… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Onsite Support Lead , Senior ** **Category:** Infrastructure/Cloud **Main location:** United States, Virginia, Arlington **Position ID:** J0925-2126 **Employment ... Description:** CGI Federal has an exciting opportunity for an Onsite Support Lead within our Intel sector advancing the national security mission through cutting… more
- Capital One (Mclean, VA)
- Senior Associate Finance Rotational Programs - Talent Development Lead Capital One's Students & Grads Recruiting & Programs team is at the forefront of ... + Help to improve Talent & Performance Management processes and resources + Lead our allocation and rotation role placements for our FRP associates including… more
- Lumen (Washington, DC)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more
- Koniag Government Services (Washington, DC)
- **Koniag Professional Services, LLC,** a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our ... government customer in Washington, DC. This position requires the candidate...This role requires someone who can effectively evaluate procedures, lead process improvement initiatives, and manage stakeholder relationships while… more
- Coinbase (Washington, DC)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more
- Merck (Washington, DC)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... and resources. They do this to support customer operational and financial needs such as reimbursement information...progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care… more
- Huntington Ingalls Industries (Fairfax, VA)
- …Exceptional strategic thinking skills, with the ability to translate market and customer insights into winning strategies. + Excellent interpersonal and ... video: https://vimeo.com/732533072 Summary: HII Mission Technologies is seeking a results-driven, senior Program Manager to lead complex Department of Defense… more
- Dodge Construction Network (Washington, DC)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...to identify champions and build advocacy programs that turn customer success into brand success + Lead … more