- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …CompTIA, CCNA A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, ... and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
- Truist (Mclean, VA)
- …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... are not mentioned below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values while consistently executing… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- SAIC (Washington, DC)
- …our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to...duties as assigned. **Qualifications** **Required:** + High School and 1 -2 years of sufficient technical service experience… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... the DOD space. This includes managing a team of 5 Field AE's toward discovering and developing new opportunities,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Pacific Northwest National Laboratory (Washington, DC)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... in person and remotely. + Identifies and recommends process/customer service improvements, innovative solutions, and/or alternate methodologies/policy changes while… more
- IT Veterans (Greenbelt, MD)
- …and contributes to the overall mission success of the agency. Key Responsibilities: + Manage and supervise Tier 1 , Tier 2, and Tier 3 IT help desk staff, ... Technology, Computer Science, or related field (Master's preferred). + 5 + years of IT help desk or service... 5 + years of IT help desk or service management experience, including supervisory or managerial experience. +… more
- TekSynap (Washington, DC)
- …and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... escalation of tickets that cannot be resolved at the Tier I level as well as requests that require...experience or a Bachelor's degree and 3+ years or 5 years experience. + 1 + years of… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
