- CACI International (Chantilly, VA)
- Service Catalog / Request Fulfillment Management - Requirements Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... None * * * The Information Technology Service Management (ITSM) Service Catalog / Request Fulfillment Process Analyst supports the design, deployment,… more
- Steampunk (Mclean, VA)
- …Designer and ServiceNow best practices. + Customize and develop Service Catalog items, record producers, workflows, and request fulfillment processes. ... + Evaluate and optimize Service Catalog items and workflows. + Support data management activities including data loads, transform maps, and XML imports/exports.… more
- General Dynamics Information Technology (Fairfax, VA)
- …in ServiceNow (or equivalent) for catalog design, workflows, request /incident/change, knowledge, and service mapping; understands OLA/SLA modeling ... mission stakeholders and the delivery teams. You will own the service catalog , experience-level objectives (XLAs), communications, training/adoption programs,… more
- CACI International (Arlington, VA)
- …ITIL practice areas to support strategic discussion and direction in evolving the service catalog , self- service capabilities, CMDB, asset, incident, problem, ... Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog (s), Change, Incident, Problem, Knowledge, User and Asset… more
- General Dynamics Information Technology (Fairfax, VA)
- …Your enablement cycles will tie each release to measurable results, higher self- service , faster request fulfillment , fewer change-related incidents, better ... enterprise-scale enablement for cloud/platform, identity/Zero Trust, ITSM process changes, and service catalog launches with measurable adoption gains. +… more