- Actionet Inc (Washington, DC)
- …Citizenship with eligibility for High Public Trust ActioNet is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource supporting ... operations. Salary Range: 76,000-85,000 Responsibilities: Serve as the lead Tier 2 technical specialist for desk...SCCM and Intune. Respond to user trouble tickets and service requests in accordance with established SLAs. Use IT… more
- Actionet Inc (Washington, DC)
- … side personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 2 SOPs Ensure satisfactory performance of contract task areas Train and ... ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust...and manage the day-to‑day operations of services, including incident, service requests, and end‑user support. The right candidate works… more
- Actionet Inc (Washington, DC)
- …candidate will have an associate degree, 1- 2 years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, ... eligibility for High Public Trust ActioNet is seeking a Tier 2 - Junior IT Specialist to...2 years of experience providing IT or help desk support in an enterprise environment. Basic understanding of… more
- Digital Management Llc (Mclean, VA)
- …measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mac Tier 2 Engineer to join us. The Mac Tier II Engineer provides ... into the DoD IT environment. Duties and Responsibilities Advanced Technical Support: Provide Tier II desk -side and remote support for macOS users, resolving… more
- Mynea360 (Washington, DC)
- …resource planning (ERP) platform (Unit4 ERPx, "BizPro"). This role manages ERP customer service and Tier 2 -4 support, directs ERP-related projects and ... and maintain a high standard of customer experience.**Key Responsibilities: Support & Customer Service Manage Tier 2 -4 support cases (logging, triaging,… more
- Go Intellects Inc (Washington, DC)
- …or other student information systems within DCPS or other educational settings. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, ... team to improve processes and relationships. Serve as the Tier II point of contact for support to resolve...SIS user issues. Deliver the highest level of customer service to users. Log user inquiries in a ticket… more
- CCD Cogent Communications Deutschland GmbH (Washington, DC)
- Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ ... customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary...Qualifications : 3+ years of PHP web development experience 2 + years of experience with the Laravel Framework … more
- Actionet Inc (Washington, DC)
- An IT Solutions Provider is seeking a Tier 2 - Junior IT Specialist in Washington, DC to provide on-site and remote support for users. The ideal candidate will ... possess an associate degree and have 1- 2 years of help desk experience, coupled... experience, coupled with a strong mindset for customer service . Primary responsibilities include troubleshooting hardware/software issues and maintaining… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role...step 20 while everyone else is still debating step 2 good. You'll fit right in. **Original Posting:** January… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2 ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...- 6:00am EST** Our work depends on a **Help Desk Analyst Tier 2 ** joining… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Chenega Corporation (Arlington, VA)
- …solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- GovCIO (Washington, DC)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians,...+ Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per ... is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean...with MFA and phishing email response. * Comfortable handling Tier 1-3 tickets. * Self-motivated, fast learner, and proactive… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort Belvoir, ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...Strategic Leadership + Provide transformative leadership and direction to Tier I, Tier II, and remote support… more
- Parsons Corporation (Centreville, VA)
- … service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language translation ... Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our...Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
