- Mount Sinai Health System (Huntington, NY)
- **Job Description** ** Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing ... medicine. Healing made personal. **Job Title: Access Center Lead Agent ** The Lead Agent for the Access Center is a senior level… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Research Foundation CUNY (New York, NY)
- …the LaGuardia College Adult & Continuing Education fiscal office and the SBDC Lead Center to review fiscal performance, reconcile budgets, and manage contracts. ... Prepare required fiscal and narrative reports for submission to LaGuardia administration, the Lead Center , and funding partners. + Ensure all fiscal activity,… more
- Research Foundation CUNY (New York, NY)
- …academic quality, improving student success, and providing New Yorkers with equal access to quality education. The Office of Academic Innovation, a division within ... the Executive Vice Chancellor's Cabinet, the Executive Director will lead CUNY's efforts to advance AI in teaching, learning,...aligned with CUNY's mission, academic priorities, and commitment to access and equity, and in support of OAA's existing… more
- Synchrony (New York, NY)
- …improve hub end user experience. + Provide strong management experience leading contact center technologies and contact center agent experience. + Oversee ... collaboration platforms** , and **desk-side support services** . The SVP will lead efforts to modernize legacy processes and platforms, guiding the transition toward… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Guardian Life (New York, NY)
- As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- Colgate-Palmolive (New York, NY)
- …their assigned region. This includes managing system tables, system maintenance, user access , API integrations and data for our Emplifi tools. This role requires ... closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** **Change Request… more
- Guardian Life (New York, NY)
- …leadership role in shaping the coaching strategy across value streams and beyond. You will lead a team of coaches within the Center of Excellence (CoE) and ... and platform operating model. **You Are:** A strategic leader and change agent who thrives in driving enterprise-wide transformation. You are passionate about… more
- MTA (New York, NY)
- …process capabilities, capacity, workflow, and internal logistics. The successful candidate will lead and facilitate kaizen teams and processes. They will design and ... projects from a strategic and tactical level. This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will… more
- TD Bank (New York, NY)
- …identify and leverage synergies across the various areas + Acts as the expert or lead innovator and agent of change for the programs and services under ... Description:** **Department Overview:** Layer 6 is the AI research center of excellence for TD Bank Group. We develop...series forecasting and responsible use of AI. We have access to massive financial datasets and actively collaborate with… more
- Anywhere Real Estate (New York, NY)
- …team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the ... CO, UT, WA, or OR. **Responsibilities** : Team Supervision: Lead a team of Regional Support Leads to drive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more
- Mount Sinai Health System (New York, NY)
- …post-pandemic policy changes in postpartum Medicaid coverage policy therein as well as the Center for Child Health Services Research Team on a range of NIH funded ... to increase their methodological knowledge in causal inference, longitudinal modeling, agent -based modeling, and mixed methods. Additionally, the fellow will build… more
- PVH Corp. (Oceanside, NY)
- …you will have a unique opportunity to build a store team from the ground up, lead your team through a grand opening, and shape the future success of the store. ... controllable expenses, including the allocation of payroll. + Attends mall/ center management meetings in the absence of the GM...staff meetings. + Able to express ideas effectively and lead by example. + Maintain confidentiality and meet own… more
- Guardian Life (New York, NY)
- …As the Senior Product Owner for Guardian Assist within the Group Benefits Service Center , you will be responsible for defining and driving the product vision and ... and tasks, ensuring alignment with epics and persona and agent needs + Work closely with the Product Manager...the backlog and roadmap in collaboration with the Tech Lead + Break down data requirements into the team… more
- Amazon (New York, NY)
- …personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent ... goals for the AWS business. Key job responsibilities * Lead a Customer Obsessed Connect business. * Lead...Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an… more
- H&R Block (New York, NY)
- …growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...returns + Experience working in a fast-paced environment + Access to high speed, reliable internet + Experience and… more
- Guardian Life (New York, NY)
- …aligning with product vision and customer objectives. **You Are** **:** A change agent and facilitator, driving team focus on product delivery and business outcomes. ... maturity. + Act as an active member of the Center of Excellence, contributing to standards, best practices and...with experience in Agile project management practicesand ability to lead and reinforce strong team habits + Ability to… more
- PVH Corp. (New York, NY)
- …tools and approaches aligned with business needs primarily leveraging what the global Center of Expertise (COE) creates. This position will partner closely with HR ... of Talent, HRBPs and other key stakeholders from People focused COEs, lead the deployment, implementation, and on-going maintenance of core talent practices.… more