- Zoom (New York, NY)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- JPMorgan Chase (New York, NY)
- Step into the role of Consumer Bank Marketing Retention Lead , where your expertise will drive innovative strategies to deepen customer loyalty and reduce ... retention campaigns and leveraging data-driven insights. As the Consumer Bank Marketing Retention Lead Vice President within the Consumer Bank, you will… more
- Dow Jones (New York, NY)
- …which include Barron's and MarketWatch. Reporting to our Senior Director, Retention , you will lead subscriber cohort insights/analysis, forecasting/budgeting and ... partnership with the data science team, to develop new retention strategies as well as optimize existing customer...and introductory offers, with the goal of driving long-term retention . + Lead all retention … more
- Dow Jones (New York, NY)
- … Manager to support the goals of lowering subscription churn and improving customer retention across The Wall Street Journal, Barron's, and MarketWatch brands. ... data insights to develop and execute end-to-end strategy and tactics for subscriber retention . + Collaborate with the Customer Service team to provide proactive… more
- Oracle (New York, NY)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Kyndryl (New York, NY)
- …responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most ... ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic...to closing deals and beyond. Not only will you lead a number of Portfolio accounts, but you'll also… more
- ServiceNow, Inc. (New York, NY)
- …Major Area, resulting in clear accountability, consistent service and one face to the customer . This role also carries the lead responsibility for Customer ... This role will have responsibility for leading the team that makes every customer in the Strategic Tech, TMT, & System Integrators(SI) Major Area committed to… more
- Snap Inc. (New York, NY)
- …to grow on our platform. The ideal candidate brings experience driving customer acquisition and retention outcomes (eg, new advertiser activations, early ... glasses, Spectacles (https://www.spectacles.com/) . We are looking for a Lead , Growth Strategy to join Snap Inc. In this...Skills & Abilities: + Proven track record in driving customer acquisition and retention through growth, business… more
- CVS Health (New York, NY)
- …And we do it all with heart, each and every day. **Overview** The Lead Director of Performance Content & Customer Growth (Pharmacy Consumer Wellness Content) ... architect comprehensive content strategies while leveraging advanced analytics to optimize customer acquisition, engagement, and retention . _This role represents… more
- British Swim School (New York, NY)
- …schedules and time-off requests * Develop and implement action plans to improve customer retention , revenue, and staff performance * Conduct staff training, ... Aquatics Lead /Full Time/Manhattan Full Time * New York Benefits:...directly with customers to resolve issues and improve the customer experience * Regular site visits and ongoing staff… more
- British Swim School (New York, NY)
- Lead Swim Instructor/Teacher Full Time * New York ...helping recruit new customers to the school and building retention to keep them with us! To start, this will ... Swim School would like to meet you! As our Lead Swim Instructor, your number one purpose is to...a regular basis + Assisting Franchise Business Owner with retention , recruitment, hiring and interviews + Assist with incoming… more
- Wolters Kluwer (New York, NY)
- …Kluwer Health is reimagining how we serve our global customers. The **VP** ** Customer Service Operations** will architect and lead the transformation of our ... service" means in a digital, AI-enabled world, balancing operational efficiency with customer lifetime value, retention , and upsell potential. This role is not… more
- Wolters Kluwer (New York, NY)
- …of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a ... the Role:** We are looking for a Director of Customer Success to lead a global ...and healthcare sectors. This role is pivotal in driving customer satisfaction, retention , and growth by ensuring… more
- BJs Wholesale Club (Wayne, NJ)
- …all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of ... work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their business/business… more
- BJs Wholesale Club (Riverdale, NJ)
- …all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of ... work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their business/business… more
- Citigroup (Jersey City, NJ)
- Citibank, NA seeks a Tech Product Management Lead Analyst for its Jersey City, New Jersey location. Duties: Lead requirement discussions with project ... alignment with business owners and stakeholders priorities, acting as voice of customer . Create epics and user stories detailing the functional requirements for the… more
- JPMorgan Chase (New York, NY)
- …and long-term client success. As the Vice President, Investment Home Product Lead within JPMorgan Wealth Management's Self-Directed Investing platform, you will be ... in mobile and web. You will define problem statements, develop initiatives, analyze customer behavior, create a product roadmap, and manage a backlog of enhancements… more
- Citigroup (New York, NY)
- …Bank and Citi Private Bank brands. **Job Description:** The Investments Experience Lead will report directly into the Head of Business Execution supporting the ... well as Product Specialists and Wealth Planning professionals. The Investments Experience Lead will work across the Investment Solutions business to ensure proper… more
- Citigroup (Jersey City, NJ)
- …a strong emphasis on Microservice architecture and design patterns, who can lead the deliverable activities, analysis of the business requirement, architecting and ... problem management, interact with Senior leaders, Business and technology groups + Lead Developers through design challenges where and when necessary, do code review… more
- JPMorgan Chase (New York, NY)
- …and get more from the brands they love. As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and ... a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands...the Client Success function for Chase Media Solutions + Lead a team of client success managers and associatesto… more