- OneMain Financial (Baltimore, MD)
- …The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management ( CRM ) systems, call recording ... We are seeking a **CCaaS Lead Engineer ** to join our growing Contact Center and...MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics . + Hands-on experience with call… more
- OneMain Financial (Baltimore, MD)
- …The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management ( CRM ) systems, call recording ... + Ensure proper synchronization of contact center activities and customer insights from the CRM . + Manage...knowledge of CRM platforms like Salesforce or Microsoft Dynamics . + Hands-on experience with call… more