- Integra LifeSciences (Princeton, NJ)
- …friction in the customer journey, maximize revenue realization and improve cash flow. ** Customer Service & Order Management** + Lead US customer service ... Customer Experience & Escalation Management** + Ensure consistent, high-quality customer interactions that support retention , growth, and long-term… more
- Dr. Reddy's Laboratories (Princeton, NJ)
- …Manager, Google Ads and Google Analytics required with the ability to track customer acquisition and retention efforts through the consumer decision journey and ... unmet medical needs, we are dedicated to helping people lead longer and healthier lives. We are seeking dynamic...email/SMS, SEO and on website) to drive growth, increase retention , maximize revenue, and achieve strong ROI. This includes… more
- iCIMS (Trenton, NJ)
- …secure, compliant, and scalable delivery across CRM, CPQ, CLM, Marketing Automation, Customer Success, Data, AI, and integration layers. **About Us** When you join ... observability, and performance. Chair a cadenced architecture review and manage exceptions. ** Lead Build vs. Buy Decisions:** + Support vendor evaluations and proofs… more
- Zoom (Trenton, NJ)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Trenton, NJ)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oracle (Trenton, NJ)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Trenton, NJ)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Trenton, NJ)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Coinbase (Trenton, NJ)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- MetLife (Bridgewater, NJ)
- …responsible for developing strategies to drive employee education, engagement, and retention through strategic analysis of customer data (eligible, participant, ... The Team You Will Join The National Accounts Communication and Engagement Lead (CEL) serves as a communication and enrollment expert and is responsible for the… more
- PagerDuty (Trenton, NJ)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- Humana (Trenton, NJ)
- …gamified incentives, and advanced agentic AI decision-making across the enterprise. As Lead Technical Product Manager (PM-T), you will shape the product vision, ... scoring models, and omnichannel activation platforms (eg, AJO, Salesforce). + Lead backlog prioritization, sprint planning, and iterative product development with… more
- Walmart (Willow Grove, PA)
- …a collaborative, people-first environment that drives associate engagement and retention . Champions change initiatives and collaborates across departments to drive ... Foster a collaborative, people-first environment that drives associate engagement and retention . Support efforts to lower turnover and promote career growth through… more
- NTT America, Inc. (Trenton, NJ)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more
- ISC2 (Trenton, NJ)
- …**This position is not available to residents of** **California** **.** **Responsibilities** ** Customer Retention & Success** + Serve as the primary point ... Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more
- Bristol Myers Squibb (Princeton, NJ)
- …Director, Customer Experience (Cx), Patient & Care Partner to lead the design and delivery of patient-centric, digital-human hybrid experiences. In this ... and strategy for connecting individuals with others who have lived experience. Lead the design and execution of programs that foster meaningful peer-to-peer… more
- Trellix (Trenton, NJ)
- …brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement, retention , loyalty, upsell and cross-sell through targeted ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix** Trellix is a global...to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by… more
- Oracle (Trenton, NJ)
- …Next in People Leadership** At Oracle, we're helping global organizations lead with confidence-through data, intelligence, and speed. The **People Leader Workbench** ... business & operational data. Be it to improve performance, increase retention , manage compensation, or optimize workforce skills and manage effectiveness. Now,… more
- Wolters Kluwer (Princeton, NJ)
- …+ Define and lead segment-specific GTM strategies, with a focus on customer acquisition, upsell, retention , and total business growth. + Create and optimize ... strategy sessions, industry events, and other to-be-defined opportunities. + Lead customer -facing sessions (eg, roadshows, partner roundtables, webinars)… more
- Highmark Health (Trenton, NJ)
- …services to new and existing accounts. This role is also responsible for account retention and service to our customers across the Markets that we serve. The ... channels. This leader develops overall targets for sales and/or retention and tracks performance against targets. This high-impact role...limited to PA, DE, WV, NY and CA. + Lead the strategic planning sales efforts for the market,… more
