- COOLSOFT (Middletown, PA)
- …and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call . - Migrate from on prem contact center ... with CRM and other systems. - Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions,...environment. - Design and implement PCI-compliant phone and contact center architecture. - Design and implement VDI agent… more
- UPMC (Erie, PA)
- Lead the Way in Patient Communication - Join UPMC Hamot as a Lead Call Center Agent ! Are you a skilled telecommunications professional with a passion ... for leadership and service excellence? UPMC Hamot is looking for a Full-Time Lead Call Center Agent to help guide our dedicated team and ensure seamless… more
- MSys Inc. (Harrisburg, PA)
- …and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call . + Migrate from on prem contact center ... with CRM and other systems. + Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions,...environment. + Design and implement PCI-compliant phone and contact center architecture. + Design and implement VDI agent… more
- Navient (Harrisburg, PA)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... much more. Posted Job Title Clinical Research Coordinator B/C (Abramson Cancer Center ) Job Profile Title Clinical Research Coordinator B Job Description Summary The… more
- WellSpan Health (Lebanon, PA)
- …procedures and basic portable exams if applicable to the location of outpatient center . + Schedules cases to coordinate with other patient examinations. + Positions ... safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as… more
- COOLSOFT (Dauphin County, PA)
- …and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call . * Migrate from on prem contact center ... with CRM and other systems. * Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions,...environment. * Design and implement PCI-compliant phone and contact center architecture. * Design and implement VDI agent… more
- Guardian Life (Bethlehem, PA)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Guardian Life (Bethlehem, PA)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Cardinal Health (Harrisburg, PA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Penn Medicine (Bala Cynwyd, PA)
- …Healthcare Administration and 10+ demonstrated success/results in healthcare related access fields. Contact/ Call Center Management. * Will have served in a ... in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all… more
- WellSpan Health (Lebanon, PA)
- …safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as ... identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and… more
- AAA Mid Atlantic (Warrington, PA)
- …off during your first year. Location Address: 865 Easton Road, Suite 100 Heritage Center , Warrington, PA 18976 What our Tag & Title Coordinators do: + Process ... vehicle titling and registration applications. + Serves as the lead and mentor of title clerks and oversee that...Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. +… more
- WellSpan Health (Ephrata, PA)
- …safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as ... identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and… more
- Eaton Corporation (Berwick, PA)
- …& Systems (EESS) division is seeking a **Field Services Construction Manager** to lead the **on-site execution of startup and commissioning projects** for major data ... center clients in Berwick, PA! This role offers a...job portability, etc. **Preferred Qualifications:** + PMP or Commissioning Agent Certification + 5+ years electrical field services experience… more
- Sharecare (Harrisburg, PA)
- …chronic or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more
