- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Richmond, VA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- General Motors (Richmond, VA)
- **Job Description** ** Customer Experience Manager - GM Energy** About GM Energy: GM's energy team was launched in 2021 and is rapidly growing. GM Energy ... GM Energy - gmenergy.gm.com We are seeking a strategic, data-driven, and customer -obsessed ** Customer Experience Manager ** to lead GM Energy's efforts… more
- Rubrik (Richmond, VA)
- …and available, no matter the challenges that come your way. **What you'll do:** The Customer Experience Manager is a key role within the Customer ... skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world where data is the lifeblood of… more
- Dodge Construction Network (Richmond, VA)
- …to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and ... Customer Engagement Manager Location: Remote, United...practices, and insights to customers to improve retention and customer experience . This is a full-time position… more
- Michaels (Colonial Heights, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-COLONIAL HEIGHTS, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Coinbase (Richmond, VA)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Capital One (Richmond, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Capital One (Richmond, VA)
- …Operational excellence: Builds repeatable frameworks, leverages data to optimize throughput, customer experience and risk posture. + Technical Acumen: ... Senior Manager , Process Management ( Customer Identity, Step-Up...Resources, or Economics + At least 4 years of experience in Process Management, Project Management, or Program Management… more
- Capital One (Richmond, VA)
- Manager , Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- FranklinCovey (Richmond, VA)
- …institutions. To learn more, visit franklincovey.com. **Title:** Revenue Operations & Customer Growth Strategy Manager **Payroll Title:** Revenue Operations & ... Customer Growth Strategy Manager **Division:** Enterprise Division, Domestic Regions **Status:** Full-Time Exempt...in a Sales Operations function + 5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or… more
- Capital One (Richmond, VA)
- Manager , Process Management - US Card Customer Resiliency (Hybrid) Do you find energy from understanding how things work and making them better? If you thrive on ... who excels in a team environment to join our Customer Resiliency team. As a Manager , Process...to processes that deliver consistent excellence and the best experience for our most vulnerable customers. **Do these statements… more
- Capital One (Richmond, VA)
- …and procedures globally, with a direct line of sight to the customer experience . **General Responsibilities:** **Global Process Governance and Management** + ... Sr. Associate, ADA Customer Accessibility Process Manager As a...providing transparency and strategic insights into operational performance and customer experience **What Will Make You Successful**… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... issues, and meeting key performance measures goals. The CSC Manager is a change leader and will analyze data...auditor **Who You Are** **Required Qualifications** + 5+ years' experience with Customer Service Center (CSC)/Contact Center… more
- UKG (Richmond, VA)
- …by leveraging sales management teams, executive sponsors, and in-person meetings. * Customer Experience : Ensure positive customer experiences through ... the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team....hours. **About You:** **Basic Qualifications:** * 2+ years successful experience in account management, sales, customer success,… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...product **** **Basic Qualifications:** + Bachelor's Degree or Military experience + At least 5 years of experience… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process… more
- ISC2 (Richmond, VA)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- ISC2 (Richmond, VA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... logistics, or training services + Proficiency in CRM, reporting tools, and customer success platforms + Experience in education, certification, training… more
- Nelnet (Richmond, VA)
- …trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go ... to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with… more