- Insight Global (Austin, TX)
- …and monitoring solutions for the oil and gas industry. They are seeking an experienced Help Desk Representative to sit onsite in Austin, TX and assist with Tier ... for someone reliable, hardworking, and self-sufficient who can start immediately. The Help Desk Technician provides technical support and assistance to end-users… more
- Cayuse Holdings (Austin, TX)
- **Overview** **_JOB TITLE:_** Help Desk 1 Technician **_CAYUSE COMPANY:_** Cayuse Civil Service, LLC **_LOCATION_** Austin, TX **_SALARY:_** $15.64 - $22.34 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Help Desk 1 Technician is integral to the IT infrastructure's operations at our client's Community… more
- Robert Half Technology (Austin, TX)
- Description Robert Half is actively partnering with a client to identify a Help Desk Tier I contractor. This role will report onsite in Austin, TX (78721) daily ... front-line IT support by responding to inbound calls, emails, and service desk tickets. Key Responsibilities: + Provide basic support and troubleshooting, including… more
- US Tech Solutions (Austin, TX)
- …**:** + Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing ... information about the customer's issue and determination of the best way to resolve the problem. + Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts… more
- Concentrix (Austin, TX)
- …The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users ... broad knowledge of client products and/or service + Act as a help desk for any escalated high-level users including advertisers, sellers and public figures… more
- Public Consulting Group (Austin, TX)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- Texas Veterans Commission (Austin, TX)
- …technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered ... help desk team. Collectively, these employees are able to take calls/emails from users; troubleshoot and manage relatively simple hardware, software, or network… more
- DR Horton, Inc. (Austin, TX)
- …various development and test application environments. The technician may also assist help desk technicians, server engineers, and network administrators with ... expertise with changing technology * . Provides third level support to the Help Desk and server admin teams * . Have knowledge and ability to troubleshoot… more
- DR Horton, Inc. (Austin, TX)
- …consults with Level II IT Technicians * Travel may be required * Is part of the Help Desk Team and may be required to answer incoming telephone calls to the ... DHIFS Help Desk *Education and/or Experience* * Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year… more
- Ricoh Americas Corporation (Round Rock, TX)
- …for technical support and customer service excellence. + Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware ... success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated… more
- Concentrix (Austin, TX)
- …experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred + BA/BS degree preferred + Able to rotate ... success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that...+ Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that… more
- Deloitte (Austin, TX)
- …ranging from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full-service use case development and dashboards As a ... face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and… more
- Centene Corporation (Austin, TX)
- …+ Provides references for users by writing and maintaining user documentation; provide help desk support; train users + Prepares technical reports by collecting, ... analyzing, and summarizing information and trends + Involved in clarifying requirements and implementing solutions that meet the business needs + Documents business requirements and potential solutions for system functionality and reporting needs + Performs… more
- AccentCare, Inc. (Austin, TX)
- …Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ensure ... timely resolution of executive-impacting incidents. + Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements. Our Investment in You Caring for… more
- Eliassen Group (Austin, TX)
- …+ Excellent communication skills (verbal and written). + Proven experience providing Help Desk and directly customer support, if needed, including problem ... analysis, issue tracking, escalation and resolution. **Education Requirements:** + Degree in Computer Science, Telecommunications, or Information Technology + Knowledge of the processes, practices and terminology of the following vertical areas: Retail,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more
- SHI (Austin, TX)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level...are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin… more
- Omni Hotels (Austin, TX)
- …perfect match. Job Description Omni Hotels & Resorts is seeking a full-timeSpa Front Desk Agentfor the beautiful Barton Creek Resort & Spa! If you love hospitality, ... player when working with management and fellow associates in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.… more
- TEKsystems (Austin, TX)
- Job Title: Service Desk Analyst Location: Austin, TX 78758 Schedule: Monday-Friday, 7:00 AM-3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days) Approximate ... enterprise-level IT support team in Austin! We're seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to… more
- GovCIO (Austin, TX)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level...can't do it alone. We need great people to help us do great things - for our customers,… more