- Optiv (Phoenix, AZ)
- …Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (eg Jira, Confluence). ... and service tasks. + Work closely with Management, Service Delivery and other Senior Engineers in defining processes and procedures for internal projects. + Guide… more
- SitusAMC (Phoenix, AZ)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more