- US Bank (New York, NY)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Bilingual ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Amazon (New York, NY)
- … in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. * 7+ years of driving ... The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as...and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the… more
- Amazon (New York, NY)
- …helping customers achieve their full potential? Do you have the contact center (CCaaS) and customer experience knowledge, enterprise expertise, and ... our customers, and working across AWS as #OneTeam. The Customer Experience specialist team helps customers learn...fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.… more
- Capgemini (New York, NY)
- …Engagement * Serve as the lead architect across large-scale transformation programs in the contact center and customer service domain. * Support pre-sales ... voice, chat, messaging, email, and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent...with cloud platforms (AWS, Azure, GCP), contact center analytics, and unified communications. * Experience … more
- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Amazon (New York, NY)
- …- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Team is made up of deep CX and Enterprise Contact Center domain experts who work directly… more
- MTA (New York, NY)
- …efficient and effective operations. + Strong understanding and experience with Contact Center performance metrics. + Customer -oriented; seeks solutions ... delivery, postproduction support. Individual and Team Responsibilities + Share Contact Center , customer service, and...projects, coaching, and/or mentoring + Minimum 5 years of experience working in Contact Center … more
- Amazon (New York, NY)
- …Science, Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience… more
- Amazon (New York, NY)
- …candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to ... professional. Basic Qualifications - At least 5 years of selling into the customer experience / contact center space - 5+ years of developing, negotiating… more
- Amalgamated Bank (New York, NY)
- …and source relevant training modules that would benefit the Contact Center 's development and performance. Knowledge, Skills and Experience Required: + A ... Assurance Analyst, you should have excellent knowledge of Call Center procedures and expertise in the customer ...to, and daily in-person attendance is required for, the contact center , branch service roles, and general… more
- FlexStaff (Bronx, NY)
- …their central focus and finds innovative ways to provide an exceptional experience . - Develops and maintains positive ' customer ' relationships (' customer ... delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC)....year from date of hire or transfer required. - Customer Service experience required. - Minimum of… more
- CenterLight Health System (Ridgewood, NY)
- …their central focus and finds innovative ways to provide an exceptional experience . + Develops and maintains positive " customer " relationships (" customer ... delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC)....(1) year from date of hire or transfer. + Customer Service experience required. + Minimum of… more
- TEKsystems (New York, NY)
- …business needs, gather requirements, and develop solutions to deliver the desired call center experience . Work with technical teams and business leaders to ... Customer Journeys, and Reporting. Support and maintain existing Telephony and Contact Center solutions and demonstrate complex problem-solving skills. These… more
- IQVIA (Bronx, NY)
- …be converted to an IQVIA full-time employee. **Role Purpose:** + Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... via telephone, email, fax, or other available means of contact to the Support Center + Quickly... experience required + HIPAA certified + Call center experience required (3+ years preferred) +… more
- City of New York (New York, NY)
- …structure to facilitate the development of a skilled, courteous and efficient Call Center ; review and monitor Customer Service Representatives calls (live and ... north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of...revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and… more
- City of New York (New York, NY)
- …impacts and programmatic implications. Collaboration and Communication - - Serve as the center 's primary point of contact to ensure funding availability for ... Job Description Division/Program Summary: The Center for Population Health Data Science (CPHDS)- launched in October of 2023- aims to catalyze critical data… more
- Mount Sinai Health System (New York, NY)
- …other communications channels by providing superior customer service. The FPA Access Center , which is centralized contact /call center for the Mount Sinai ... within the FPA Access Center , you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and… more
- Pfizer (New York, NY)
- …activities. + Review functional and technical designs to ensure "usability" and the customer experience aligns with the vision of the sales and operations ... managing actual spend vs. budget **Qualifications and** **Technical Skills:** + ** Experience with Global Customer Facing Colleague Engagement Platforms (Veeva,… more
- Amazon (New York, NY)
- …research new algorithms, and find new ways of optimizing risk, profitability, and customer experience . We're looking for Applied Scientists capable of using ... real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational… more