- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... how we can improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design learning plans and synthesize… more
- Intuit (Mountain View, CA)
- …the extended product management team to contribute across Intuit platforms. + Be customer -obsessed, acting as the voice of Intuit's developers and customers in ... at scale with a good technical understanding of those platforms balanced with customer empathy, strong execution abilities, and a track record of building strong… more
- ServiceNow, Inc. (Santa Clara, CA)
- …enhance productivity, streamline operations, and improve user satisfaction across IT, HR, and customer service domains. **What you get to do in this role:** ** ** ... context-aware results. + Contribute to agentic systems that automate browser and voice -based tasks without APIs. + Collaborate with cross-functional teams to deliver… more
- Amazon (Sunnyvale, CA)
- …B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their ... Description We're seeking an innovative Senior UX Designer to help us expand Alexa's...conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver cutting edge… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... Description We are seeking an exceptional Senior Product Manager Technical to join our Alexa...cross-functional teams to translate complex technical capabilities into delightful customer experiences. The position requires a blend of technical… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver state of the… more
- MongoDB (Palo Alto, CA)
- …around platform investments 12-18 months ahead of market demand + Champion the Customer & Innovation: Act as the voice of customers building mission-critical ... This team operates at the intersection of infrastructure innovation and customer impact-building the foundational platform capabilities that will define how… more
- Roche (Santa Clara, CA)
- …Join Roche, where every voice matters. **The Position** The GCS Mol Labs Senior Specialist - Application is the third in the series of four jobs. The employee ... partners for new assay development, demonstrating a strong understanding of customer workflows and portfolio direction. + Provides on-market support by addressing… more
- Amazon (Santa Clara, CA)
- …track progress and manage through obstacles to achieve your objectives * Serve as the voice of the customer , and pursue new and innovative solutions that will ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Mountain View, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to...to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging… more
- ServiceNow, Inc. (Santa Clara, CA)
- …the product and to understand how it is used in the field. + Identify GTM and customer adoption challenges. + Act as the voice of customer throughout the ... verbal communication skills to internal and external audiences including senior executives and sponsors. + Curiosity about customer... senior executives and sponsors. + Curiosity about customer needs and a track record of building … more
- Intuit (Mountain View, CA)
- **Overview** The GBSG Marketing Services team is seeking a strategic, high-impact Staff Marketing Manager to define our Generative Engine Optimization (GEO) Strategy ... Business Solutions Group (QuickBooks, Mailchimp and Intuit Enterprise). This is a senior individual contributor role designed for a commercial vision and can work… more
- AAA Northern California, Nevada & Utah (Walnut Creek, CA)
- …to drive product growth and establish frameworks for a world class insights organization + Lead Voice of the Customer program and report out on NPS trends + Lead ... and leads a team of Member Insights Professionals. Mentors the broader insights staff + Influence company strategy and cross-functional team members by actively and… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... vision & roadmap for Photos on Alexa+: define the customer promise, 12-24-month plan, and success metrics. - Design...and success metrics. - Design multimodal experiences that blend voice , touch, and display ( voice prompts, conversational… more
- Amazon (Sunnyvale, CA)
- …Create the product vision and strategy and align with key stakeholders. Serve as the voice of the customer to prioritize features based on solving the largest ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Sunnyvale, CA)
- …customer needs into technical solutions; negotiate trade-offs and scope adjustments. - Lead Voice of the Customer to engage directly with internal users ( ... long-term vision and goals - Experience working across functional teams and senior stakeholders - Experience in customer success operations or large-scale… more
- Amazon (Sunnyvale, CA)
- …a qualitative and quantitative standpoint as appropriate. Use the data to ensure the voice of the customer is present in product and marketing decisions, and ... across functional teams and senior stakeholders - MBA - Knowledge of key customer experience metrics and methodology (eg, NPS) - 7+ years of technical product or… more
- Amazon (Santa Clara, CA)
- …customers through complex decision cycles toward measurable business outcomes. * Serve as the voice of the customer , translating market signals and customer ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Stryker (Fremont, CA)
- …as deemed appropriate to gather information on clinical study performance, strategy, and voice of customer . + Co-leads and manages Project Investment Board (PIB) ... delivery of business objectives. Ensure deployment of competency development strategies for staff across the PMO. + Advances Stakeholder strategies to ensure strong… more