- Percepta (Dearborn, MI)
- …contact in the appropriate system and create/maintain all contact communications. + Utilize Automotive Warranty systems for claims review and processing. + ... warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and...+ Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits,… more
- Cognizant (Dearborn, MI)
- …responsibilities associated with analyzing and improving the Quality of Ford Vehicles- Review incoming warranty claims data on a daily basis, review customer ... and dealership comments, bin claims into proper binning categories, contact dealership/s for parts and repair diagnoses, participate in customer call back to ensure… more
- Ford Motor Company (Dearborn, MI)
- …in the UnWRec database. + **Lead Liability Negotiations:** Support the analysis of warranty claims and technical data to determine supplier liability. ... Technicians in a UAW facility. + **Promote Continuous Improvement:** Identify systemic issues from warranty data and initiate Green Belt / Black Belt projects to… more