- CVS Health (Des Moines, IA)
- …as flawless execution of inbound /outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of ... personal, convenient and affordable. **Position Summary** As a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and… more
- TEKsystems (Des Moines, IA)
- Description: This group takes anywhere from 25-30 inbound calls a day and also has 5-15 outbound calls. Follow all predefined procedures and adhere to all the laws ... applicable in the location. Responsible for: Effectively executing calls of the client's customers Assist callers with information with their life insurance such as changing beneficiaries, filing a death claim, cost of their policy, etc. Resolving queries as… more
- Conviva (Des Moines, IA)
- …Spanish (speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + ... part of our caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or… more
- Mom's Meals (Des Moines, IA)
- …with data entry Preferred Skills and Experience + 1 year of previous call center experience Physical Requirements + Repetitive motions that include the ... Position SummaryThe Bilingual Customer Service Representative serves as the front...Responsibilities may include, but not limited to + Handle inbound and outbound customer service calls with our clients… more
- HomeSafe Alliance (Des Moines, IA)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...delivery. + Be the "first face" of HomeSafe via inbound calls/chat/email from customers, internal colleagues, and external partners.… more
- HomeSafe Alliance (Des Moines, IA)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Overnight Contact Center Supervisor **_HomeSafe Alliance_** is the single global...establishing relationships with assigned staff. + Daily monitoring of inbound calls/chats/emails from customers via dashboards. + Leads by… more
- Mom's Meals (Des Moines, IA)
- …and showing core values Preferred Skills & Experience + 1 year of previous call center experience + Previous experience with auto dialer, multi-line phone ... benefits package Position Responsibilities may include, but not limited to + Handle inbound and outbound customer service calls with our clients placing their meal… more