- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and ... Tier 2 Technician Job Category: Information...to do:** Support end-user applications and work in a multi- tier service desk as well...end-user applications and work in a multi- tier service desk as well as work with… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- SOS International LLC (Reston, VA)
- …our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical ... environment. Essential Job Duties * Provide Tier 2 support for escalated technical issues via service... 2 support for escalated technical issues via service desk tickets. * Troubleshoot hardware, software,… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38246 **Summary** ** Tier 2 Help Desk ...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... provide services to our nation. SecuriGence is seeking a ** Tier 2 Help Desk Analyst**...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Chenega Corporation (Arlington, VA)
- …solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of ... **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Georgetown Univerisity (Washington, DC)
- …a shared dedication to making a difference in the world. Requirements Job Overview The Tier 2 Support Technician works in a team environment to provide quality ... resolving computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as… more
- NuAxis Innovations (Falls Church, VA)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Technician** Location **Falls Church, VA** \# of... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
- BAE Systems (Washington, DC)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service...Science, or a related field (or equivalent experience) + 2 years of experience in Tier and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- NANA Regional Corporation (Arlington, VA)
- …+ Develop expertise in the software tools. + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and Tier II help desk ... Suvi is seeking a Technician (Field Service Representative) to support our government client in...client in Arlington, VA. This role provides training and desk -side support. To join our team of outstanding professionals,… more
- M. C. Dean (District Of Columbia, DC)
- …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and support… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more