- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...be substituted with 2+ years of relevant experience. + 3 + years relevant experience + DoD IAT Level II… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- TekSynap (Rockville, MD)
- …maintenance windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database ... administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** +… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 +** **years** + Certifications: DoD Manual 8570.01-M at the… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 3 IT desk side and/or call center support ... Amentum is seeking a ** Tier 3 IT Support Technician** to...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- GovCIO (Sterling, VA)
- …such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide... Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will… more
- SAIC (Washington, DC)
- …of sufficient technical service experience supporting a federal government environment providing help desk hardware and software support. + Must possess ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with...Site.** **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails,… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . Analysis of ticket types and categories to identify trends ... and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel...in waves of districts over a roughly 18-month period. Help continuously improve the day-to-day operations of the applications… more
- Leidos (Reston, VA)
- …configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * Datacenter physical ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service ...independently and in a team environment + Desired - 3 + years of Tier 1 support and ... environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking...when needed, multitask, and work in various systems/applications to help promote customer satisfaction. Responsibilities + Respond to inbound… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- EMCOR Group (Mclean, VA)
- …50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local ... and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create documentation for… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that ... and availability analysis and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians, and handles approximately… more
- General Dynamics Information Technology (Rockville, MD)
- …and existing infrastructure solutions. + Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network ... As the **Infrastructure Engineering Task Lead** , you will help ensure today is safe and tomorrow is smarter....Required Experience: 10+ total years of related experience + 3 + years in a lead infrastructure engineering role +… more
- Leidos (Chantilly, VA)
- …Strong troubleshooting skills on Cisco routers and switches. + Familiarity with Web Help Desk ticketing system. + Network+ certification or equivalent is ... + Monitor and troubleshoot network issues in support of Tier 2 tickets including port resets, activations, and break/fix...this job requisition will remain open for at least 3 days with an anticipated close date of no… more