- Prime Therapeutics (Richmond, VA)
- …build the future of pharmacy with us. **Job Posting Title** Customer Resolution Associate - Remote **Job Description** The Client Concierge Specialist ... accredited school or equivalent GED + 1 year of customer service experience + 6 months of related work...flexible schedule to accommodate business needs **Preferred Qualifications** + Associate 's degree in business, health care or related area… more
- Capital One (Richmond, VA)
- Senior Associate , Support Engineer - Capital One Software ( Remote ) Ever since our first credit card customer in 1994, Capital One has recognized that ... Job Summary: We are seeking a highly skilled and motivated Production Support Senior Associate to join our Capital One Software Support team in a fast-paced Software… more
- Capital One (Richmond, VA)
- Senior Associate , Capital One Concierge, Delivery Lead - Velocity Black ( Remote ) This is your opportunity to join Capital One's new, luxury vertical: Velocity ... offerings to consumers globally. Velocity Black has built a unique customer experience - its proprietary platform offers inspiration, recommendations and fulfillment… more
- Concentrix (Richmond, VA)
- …," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place ... inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine...for you! As a remote Customer Service Representative, you'll join an… more
- Merck (Richmond, VA)
- **Job Description** Job Summary This position reports to the Associate Director of Direct & Professional in Customer Care for our company's Animal Health. The ... PV, BSC, and IT support. Primary Duties and Responsibilities + Provide enthusiastic customer care through efficient and effective resolution of questions and… more
- Wolters Kluwer (Richmond, VA)
- …growth, market penetration, and customer satisfaction. **Work Arrangement** : 100% Remote position. You will report to the Associate Director, Field Sales ... **Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit...customer satisfaction through proactive account management and issue resolution . + Provide input into forecasting, reporting, and continuous… more
- WM (Richmond, VA)
- **Primarily Houston-based hybrid role (Mon-Thurs in-office, Fri remote ). Remote applicants from other states may be considered.** **I. Job Summary** WM Advisory ... Services is seeking a detail-oriented, customer service driven individual to play a key role...assessments, developing proposals, and managing documentation. Tracks issues to resolution within department and in partnership with other groups.… more
- Sumitomo Pharma (Richmond, VA)
- …payer and access/commercial experience. Rare disease experience is preferred + Excellent virtual/ remote customer engagement skills along with verbal and written ... seeking a dynamic, highly motivated, and experienced individual for the position of Associate Director, Market Access Engagement - Rare Disease, who will act as the… more
- Zurich NA (Richmond, VA)
- …and litigation management skills. This position can be office, hybrid, or fully remote anywhere in the lower 48 states. **Claims Handling & Investigation:** + Manage ... recorded statements, expert reports) to assess coverage, liability, and damages. ** Resolution Strategy & Negotiation:** + Develop and implement effective claim … more
- Highmark Health (Richmond, VA)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... to meet end-user needs, and implements new technologies. + **Problem Resolution & Support:** Consistently facilitates issue resolution (both project… more
- Highmark Health (Richmond, VA)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... new functionality to meet end-user needs, and implements new technologies. + **Problem Resolution & Support:** Ability to identify some issue resolution within… more
- Cayuse Holdings (Richmond, VA)
- …technical expertise, the Senior Technical Manager facilitates deployments, enhances customer interaction tools, and ensures the effective delivery of technical ... the development, deployment, and optimization of CRM, telephony, and other customer -focused tools. + Support implementation phases by monitoring system readiness,… more
- Datavant (Richmond, VA)
- …to exceed customer expectations, actively identifying and presenting solutions for customer issues. This role is fully remote with a flexible schedule, ... the final reports for the coding audit and actively participates in the resolution of audit findings. + Provide coder education via email and/or conference calls,… more
- Cayuse Holdings (Richmond, VA)
- …and training programs using data insights. + Deliver ongoing analysis of customer experience metrics, including survey data, complaint resolution efficiency, and ... role aligns analytics deliverables with the Exchange's objectives to improve customer experience, achieve cost savings, and foster continuous improvement. Through… more
- Highmark Health (Richmond, VA)
- …expected to be in the office on Tue/Wed/Thu - otherwise they will be fully remote .** This job supports one or more analytical aspects of the application product life ... root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation,… more
- Humana (Richmond, VA)
- …Real-Time CDP, Journey Optimizer, and Adobe Analytics + Strong understanding of customer data architecture, identity resolution , and personalization strategies + ... business needs into platform capabilities that enable personalized, data-driven customer experiences. You'll work closely with cross-functional teams to deliver… more
- Humana (Richmond, VA)
- …You will have the opportunity to drive the success of a high-impact, customer -facing application within a Fortune 50 company, working closely with multiple teams ... You will have the opportunity to drive the success of a high-impact, customer -facing application within a Fortune 50 company, working closely with multiple teams… more
- GovCIO (Richmond, VA)
- …Administrator, tomanage, maintain, deploy, troubleshoot and support servers for a mixed customer environment This position will be located in Radford, VA and will ... be a remote position. **Responsibilities** This position is for a Senior...maintain, deploy, troubleshoot and support servers for a mixed customer environment. This position will plan, execute and implement… more
- Humana (Richmond, VA)
- …Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex ... to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are… more
- Highmark Health (Richmond, VA)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... at basic to moderate levels of complexity + Excellent customer service skills + Uses critical thinking skills for...years of relevant work experience in lieu of an Associate 's Degree **Preferred** + Candidates should be open to… more