- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced ** Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort ... and OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity… more
- TekSynap (Dahlgren, VA)
- …provides expert-level technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk tools. The ... of recurring issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident,problem, and change… more
- Leidos (Quantico, VA)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Other duties and responsibilities ... environment supporting over 200,000 Marines and civilian users worldwide. SMIT-MCEN is the largest IT services program for the Navy. The Senior Systems / Network… more
- Leidos (Fort Belvoir, VA)
- **Description** This ** Senior ** ** IT Service Management (ITSM) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences. Facilitate… more
- Chenega Corporation (Springfield, VA)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... received or route user support calls to the appropriate IT Help Desk + Attempt First Call...phone skills and a professional demeanor. + Previous customer service experience strongly desired. + Good problem-solving skills with… more
- Chenega Corporation (Springfield, VA)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First...Experience within the Intelligence Community + Exhibit excellent customer service , organizational, and time management skills + Ability to… more
- Leidos (Lorton, VA)
- …efforts to optimize the instance. + Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) ... an experienced Senior ServiceNow Software Developer, to join an internal service center group under the Digital Modernization Sector and the Repeatable Offerings… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies… more
- Leidos (Fort Belvoir, VA)
- …are seeking an experienced ** Senior ITIL Network Knowledge Manager** to join our IT service management team supporting a DOD customer on **Ft. Belvoir, VA** ... in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations + Develop and enforce quality… more
- TekSynap (Springfield, VA)
- …Provides in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts. Responsible for the ... management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the...staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets… more
- University of Virginia (Manassas, VA)
- With collaboration from Revenue Cycle Training Director and/or Senior Training Specialists, implements training tools, instructs participants in the EMR system and ... on a regular and as needed basis for the Service Line Observes staff working on Patient Access functions...Associate or Bachelor's Degree preferred in education, health or IT related majors Experience: 3 years relevant experience in… more