- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... requiring effective triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help … more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... + Experience with JIRA ticketing process and reporting capabilities or similar service desk software What we'd like you to have + Basic understanding of… more
- TEKsystems (Baltimore, MD)
- …across the network) 4. Mobile devices 5. IP Phones 6. Document formatting Skills service desk , customer service , troubleshooting Job Type & Location This ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call… more
- TEKsystems (Baltimore, MD)
- We're looking for a detail‑oriented, customer‑focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for end ... technical support, troubleshooting, and issue resolution in a fast‑paced help desk environment. Key Responsibilities + Manage, log, and resolve 40-50 customer… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and ... System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and… more
- Koniag Government Services (Baltimore, MD)
- Tuknik Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD. This position ... Government Services, a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government customer in Baltimore, MD/Durham, NC/Denver,… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- BAE Systems (Baltimore, MD)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions *… more
- Defense Media Activity (Fort Meade, MD)
- …for five years and beyond the current budget year. Responsibilities As a BUDGET ANALYST at the GS-0560-9 some of your typical work assignments may include: Serve as ... program. Establish and maintain the Tier II DTS Help Desk . Provide Agency-wide DTS training. Monitor entries in the...equivalent to the GS-07 grade level in the Federal service : Reviewing compliance with internal and higher authority financial… more
- Exelon (Baltimore, MD)
- …in being inclusive and creative, and value safety, innovation, integrity and community service . We are a Fortune 200 company, 19,000 colleagues strong serving more ... improvement through use of technology + Respond to help desk tickets, data requests and perform special projects as...IT personnel, therefore strong communication skills and a customer service orientation are required. We are currently moving to… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... for equipment, software, networking, and cybersecurity. The role requires a service -oriented and organized professional who can troubleshoot, prioritize, and resolve… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... issues in a timely manner; promoting recommended practices; ensuring service standards through effective telephone communication; responding promptly to user… more
- TAD PGS, Inc. (Laurel, MD)
- …device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems ... Exchange. + Must be an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all levels of staff. + Are… more