- Confluent (Augusta, ME)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... covering the US West PT shift. The position is remote. As an Escalation Manager , you will be responsible for supporting customers who use Confluent's cloud and… more
- TD Bank (Lewiston, ME)
- …Intelligence **Job Description:** **Department Overview:** The AML Business Data Manager for is responsible for assisting with supporting implementation, enhancement ... procedures for oversight of the transaction monitoring systems. AML Business Data Manager is accountable for assisting with coordination with technology teams on… more
- CBRE (Augusta, ME)
- Contracts and Commercial Sr Manager Job ID 220291 Posted 10-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Risk Management ... industry. **About the Role:** As a CBRE Sr. Commercial Manager , you will be responsible for leading the contract...in the Legal Spend and Budget Tracker. + Contractual Escalation & Approval Workflow: Coordinate internal approvals according to… more
- Sumitomo Pharma (Augusta, ME)
- …. **Job Overview** The Senior Manager , Pharmacovigilance Scientist serves as the ... responses. + Contribute to signal detection, monitoring, evaluation, interpretation, escalation , and communication of safety information through established safety… more
- Meta (Augusta, ME)
- …- Augmented or Virtual. Our team is looking for an experienced Technical Program Manager (TPM) who will play a key role in defining and driving highly complex, ... that millions of our customers love. **Required Skills:** Technical Program Manager , XR Tech Systems Responsibilities: 1. Develop and manage cross-functional CE… more
- TD Bank (Lewiston, ME)
- …Business:** Financial Crime Risk Management **Job Description:** The Senior Manager , Transaction Screening Capabilities and Delivery will oversee payment screening, ... and engaging FCRM advisory groups when required. The Senior Manager , Financial Crime Risk Oversight oversees the team and...given time + Acts as highest point of team escalation for resolution and provides direction to resolve issues… more
- SHI (Augusta, ME)
- …thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery ... Manager is responsible for the day-to-day management of customer...of incidents, identify trends, and review tickets prior to escalation . + May assist in recruitment processes, maintaining the… more
- CBRE (Augusta, ME)
- Data Center Construction Technical Program Manager - Product Development Job ID 226806 Posted 26-Jun-2025 Service line PJM Segment Role type Full-time Areas of ... US - United States of America **About the role** As a Technical Program Manager (TPM), you will be responsible for providing consulting services to a high-profile… more
- SHI (Augusta, ME)
- …to thrive - in our offices or yours.** **Job Summary** The Technical Account Manager (TAM) on the Managed Services team serves as clients' main point-of-contact for ... Support, Services, and others, to address customer needs + Serving as an escalation point for customer concerns + Collaborating with the customer's SHI sales… more
- SHI (Augusta, ME)
- …to thrive - in our offices or yours.** **Job Summary** The Senior Technical Account Manager (Sr. TAM) on the Managed Services team serves as the client's main point ... uncover additional product and service opportunities for customers. + Act as an escalation point for customer concerns and collaborate across SHI teams to address… more
- Confluent (Augusta, ME)
- …Team. One Data Streaming Platform. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and ... with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews in person + Ability… more
- Datavant (Augusta, ME)
- …life experiences to realize our bold vision for healthcare. The Client Success Manager is part of the Datavant organization and is responsible for successful ... + Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. + Prepare final… more
- Meta (Augusta, ME)
- …a high-powered team of industry leaders! **Required Skills:** Lead Contracts Manager - Data Center Design, Engineering & Construction Responsibilities: 1. Direct ... contracts and leadership 8. Serve as the leadership point of contact for escalation of contract inquiries for their regional and functional purview 9. Provide… more
- Cardinal Health (Augusta, ME)
- …all applicable Sonexus offerings. + Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance ... issues. + Ability to create, modify and provide professional client-facing reporting and analytics. + Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the… more
- Otsuka America Pharmaceutical Inc. (Augusta, ME)
- …on program execution as needed + Demonstrate political acumen, tact in escalation and the discernment in varying both message and communication style depending ... on situation, personalities, and relationships. + Proactively identifies and includes individuals who need to particulate in certain steps/conversations to support the program **Resource Plan** + Understand, build and maintain resource plan across each… more
- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …forums. + Serves as first level of response for issues requiring escalation by the Triage Supervisors (eg, contacts indicative of potentially harmful incidents ... and/or requiring mandated reporting, crisis, participant dissatisfaction) + Reviews and approves shift schedules to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills,… more
- NTT America, Inc. (Augusta, ME)
- …skillset to the project. This position works closely with the project manager , engagement director and consultants to design and evaluate feasibility of proposed ... team (NTT Data Business Solutions Inc. and customer) + Support project manager and engagement director in managing customer expectation + Credibility towards the… more
- Windstream Communications (Augusta, ME)
- …+ **Playbook Development:** Create incident response playbooks based on SOC escalation metrics. + **Automation and Streamlining:** Develop and drive agile automation ... Document remediation strategies to neutralize threats and secure the environment. + **Technical Escalation :** Act as an escalation point for Tier I & II… more
- GovCIO (Augusta, ME)
- …usage, to VA senior leadership on enterprise communications. Provide Tier4 escalation support when issues arise, deployment support for new technologies or ... on a regular basis to the team lead, Program Manager and customer + Knowledge and understanding of Network...tools to provide capacity management/utilization reports + Provide on-call escalation support in the event that an issue arises… more
- Cayuse Holdings (Augusta, ME)
- …deliver a full range of services to the customer. + Acts as the escalation point for client/customer calls to resolve difficult situations or issues. + Manage agents ... of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. + Manages continuous… more