- Topline Pro (New York, NY)
- Role Summary We're looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique ... environments, and want to make a measurable impact on retention and growth, this role will put you at...put you at the center of building an exceptional customer journey. ⚡ What you'll do Lead … more
- Topline Pro (New York, NY)
- …strategy, shape roadmaps, and deliver end‑to‑end flows that increase adoption and retention . Use craft, curiosity, and customer insight to simplify complexity ... massive impact is clear. We're searching for a driven Lead Product Designer to join our product team in...to join this mission and elevate our acquisition and retention experience. You'll be deep in the product-designing thoughtful,… more
- Laurel (New York, NY)
- …About the Role We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. ... outcome-driven approach to drive usage, increase satisfaction, and maximize Net Revenue Retention (NRR). This is a high-impact role for someone who thrives on… more
- Watershed (New York, NY)
- …insights to drive resilience and competitive advantage. We're hiring mission‑driven Strategic Customer Success Managers to partner with our largest and most complex ... do: Own success for a small set of high‑value customers, driving retention , growth, and impact. Build trusted executive relationships, showing how sustainability… more
- Rent The Runway (New York, NY)
- …People magazine's "Women Changing the World." About the Job As the Sr. Manager, Customer Experience, you will oversee a group of Team Leads, managing an organization ... than 50 associates. Your primary focus will be to lead , develop and motivate the team to deliver exceptional..., develop and motivate the team to deliver exceptional customer experiences across phone, chat and email. In addition… more
- LangChain (New York, NY)
- …of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention . Key Responsibilities Manage the ... teams to present a unified post-sale experience and ensure a seamless customer journey. Lead commercial negotiations, structure renewal contracts, and manage… more
- Gateway Licensing (New York, NY)
- …setting KPIs and developing dashboards to monitor sales, traffic, conversion, AOV, retention , and customer lifetime value. Guide the team in deep‑diving ... and product teams receive clear, actionable recommendations to drive acquisition, retention , and upsell. Lead post‑mortem analysis of major launches,… more
- Meltwater Group (New York, NY)
- …and Net Retention Revenue (NRR) for Enterprise accounts in NAM. Lead technical discovery and solution scoping; engage IT stakeholders throughout the customer ... We are hiring a Principal Success Architect to lead strategic client value realization for our top...C‑level stakeholders to design and deliver solutions that drive retention and growth. What You'll Do: Help drive Gross… more
- Bizee (New York, NY)
- …generation, conversion rates, deal velocity, and close performance Increase ARR per customer through expansion, cross‑sell, upsell and retention motions Identify ... and long-term growth. This role owns ARR, expansion revenue, and Net Revenue Retention (NRR) across all sales‑assisted motions. You will build a sales organization… more
- Varo Money, Inc. (New York, NY)
- …health. Develop engagement-oriented dashboards that link lending activity to broader customer behavior (usage frequency, repayment patterns, retention , and ... is seeking a strategic, visionary, and execution-focused General Manager of Lending to lead and grow our lending portfolio. This is a critical executive leadership… more
- Storyblok GmbH (New York, NY)
- …team, you will own the end‑to‑end PLG strategy, driving user activation, monetization, and retention across the customer lifecycle. Your work will sit at the ... to accomplish shared goals JOB SUMMARY We are seeking a data‑driven, customer ‑obsessed Director of Product‑Led Growth (PLG) to accelerate our self‑serve and… more
- Lindblad Expeditions, LLC (New York, NY)
- …performance team" environment based on trust, respect, and win‑win solutions. Lead marketing spend optimization and customer acquisition strategies, leveraging ... of Discovery". ROLE OVERVIEW The SVP, Chief Marketing Officer will lead the strategic direction, development, and execution of all marketing initiatives… more
- Range Finance, Inc. (New York, NY)
- …is seeking a VP of Growth/Marketing to lead and execute our customer acquisition, retention , and revenue growth strategies. This high-impact role will be ... Develop and execute a comprehensive growth marketing strategy to drive customer acquisition, retention , and revenue growth. Optimize multi-channel marketing… more
- Provenir (New York, NY)
- …marketing campaign performance to maximize pipeline contribution and ROI. Drive customer -centric marketing that generates pipeline, strengthens retention and ... and help propel our growth. As CMO, you will lead our global marketing efforts and help solidify our...through data-driven, geographically tailored strategies that expand pipeline, strengthen customer impact, and fuel sustained growth. Serve as a… more
- Canoe Intelligence (New York, NY)
- …of developing and executing successful product marketing strategies that drive customer acquisition, engagement, and retention . Strong analytical skills and ... engagement. Working closely with our product management and commercial teams, you'll lead the Product Marketing function at Canoe, managing the team and developing… more
- Enertiv, Inc (New York, NY)
- …that happens after the ink is dry on the contract. The COO will lead Operations, Customer Success, and Engineering Services - ensuring projects are delivered ... and at the highest quality. Flawless delivery builds trust and accelerates adoption, retention , and expansion - the engine of Enertiv's growth. The COO will work… more
- 80Twenty LLC (New York, NY)
- …Integrate experimentation, funnel analytics, onboarding improvements, and demand acceleration. Customer Success: Build retention , LTV expansion, loyalty, and ... conversion speed. This leader will partner closely with Product, Growth, Sales, and Customer Success to create a clear, data‑driven customer journey for… more
- Promote Project (New York, NY)
- …organization, including sales forecasting, pipeline management, and sales process optimization. Customer Retention : Ensure that customers continue to derive ... maximum value from sFox products and services, driving both customer retention and business growth. Qualifications 10+ years of sales leadership experience in… more
- Gesture (New York, NY)
- …retention strategies, including Hubspot, Salesforce, and Braze; Improving customer engagement metrics by measurable percentages through targeted initiatives; ... programs, subscription gifting models, and AI-driven marketing automation strategies. Lead initiatives to refine machine learning models that drive… more
- Tyler Technologies, Inc. (New York, NY)
- …small management team. The team oversees project management, product development, marketing, customer support and business development. The GM is first and foremost ... and effectively. Help support the efforts of the Cafe Lead to ensure the Cafe is a community space...contributing to the company's growth objectives through renewals, client retention , and incremental sales of software products and services.… more
