- Zeiders Enterprises, Inc (Woodbridge, VA)
- Description Job Title: Remote Contact Center Supervisor Zeiders is...+ Serve as subject matter expert ( SME ) on the call center ... do and our commitment to quality service. Summary The Contact Center Supervisor is a...management and scheduling platforms or willingness to quickly develop SME -level expertise. + Experience with data management, quality assurance,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Veterans Affairs, Veterans Health Administration (Washington, DC)
- …provides professional advice and counseling, and provides consultation as the SME in tinnitus for audiology. Provides advanced tinnitus management in person ... and practices into ongoing clinical services; Serves as the SME in the areas of tinnitus and hyperacusis; reviews,...taken and the methodology to be used. Keeps the supervisor informed of progress and potentially controversial matters. Completed… more