- St. George Tanaq Corporation (Washington, DC)
- Customer Experience ( CX ) Designer WFH... will play a pivotal role in shaping the design , usability, and customer experience ... https://tanaq.com/tanaq-technical-services. **About the Role** We are seeking a human-centered, ** Customer Experience ( CX ) Designer...+ 7+ years of professional experience in CX , HCD, or UX design supporting large-scale… more
- Coinbase (Washington, DC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... customer support interactions to create an effortless experience . As a CX Technical Senior Program...management skills with the ability to estimate work efforts, design project plans, and manage resources. * Ability to… more
- Zoom (Washington, DC)
- …role will focus on identifying and capturing greenfield opportunities, driving transformative customer experience ( CX ) outcomes through consultative solution ... value proposition and business impact Required Qualifications: + 7+ years of enterprise experience in contact center or selling CX technology solutions + History… more
- Coinbase (Washington, DC)
- …on chain. The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... doing (ie. job duties):* * Wear multiple hats of Customer Experience , CX Agent ...complex projects into smaller pieces and iterate on their design and implementation. * Be a thoughtful technical voice… more
- St. George Tanaq Corporation (Washington, DC)
- …mission users. This role emphasizes user research, design thinking support, and customer experience ( CX ) validation to help ensure that AI-enabled ... mapping, and service blueprinting. + Assist in developing personas, user stories, and experience maps that inform system and interface design . + Contribute to… more
- Cisco (Herndon, VA)
- … Customer Delivery Engineering Technical Leaders are an integral part of the Customer Experience ( CX ) team delivering business critical services to our ... our current and future network architecture for our customers. You will build customer deliverable documentation including High Level Design (HLD), Low Level … more
- Steampunk (Mclean, VA)
- … experience in human centered design , service design , and/or customer experience design , translating user needs into concepts, personas, user ... and technology tools and trend to enhance the overall customer experience ( CX ) to engage...journeys, information architecture, user flows, wireframes and visual design prototypes + 3+ years of experience … more
- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... field leaders on CX -related challenges and opportunities + Design , test, and iterate on new customer experience concepts in collaboration with Ops and… more
- Kyndryl (Washington, DC)
- …transformations. + Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization ... **Who We Are** At Kyndryl, we design , build, manage and modernize the mission-critical technology...The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation… more
- Amazon (Arlington, VA)
- …life The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience ( CX ) solutions, leveraging Amazon Connect, that ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more
- St. George Tanaq Corporation (Washington, DC)
- …within HUD's PPM Life Cycle, Agile delivery practices, and DevSecOps standards to improve customer experience ( CX ) and mission outcomes. This is a hybrid ... Officer (HUD OCIO). The Full Stack Cloud Developer will design , develop, and deploy secure, scalable cloud applications. This...DC that will require some onsite work at the customer 's location. An estimated 25% annual travel within the… more
- TestPros (Sterling, VA)
- …Testing, Test Automation, Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and ... analysis, bid and proposal development, resource planning, process improvement, and customer relationship management. The ideal candidate will thrive in a fast-paced… more
- NuAxis Innovations (Vienna, VA)
- …(Min-Max) **$150,000** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology ... in IT infrastructure, cloud, and cybersecurity with strong pre-sales and customer engagement skills. Working closely with engineering, capture, and business… more
- CVS Health (Washington, DC)
- …stories for current and future products based on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Play a crucial role in ... the product development lifecycle. + Applying expertise in user-centric design , agile methodologies, and market trends to help drive...success of Commercial Claim products and ensure they meet customer needs and expectations. + Acting as a Subject… more
- NuAxis Innovations (Washington, DC)
- …Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology is ... Skills and Qualifications:** + 5+ years of Drupal development experience ( design , architecture, programming), including managing roles, authentication,… more
- Coinbase (Washington, DC)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Capital One (Mclean, VA)
- … improvements.** + **Associate will be responsible for** **gathering & analyzing customer sentiments** **about our experience to understand gaps and ... Sr. Associate, Product Management - Referrals Platform, CX Optimization **We are looking for a Sr.... experience or at least 1 year of experience in product design , agile delivery, business… more
- Amazon (Arlington, VA)
- …building the overall product roadmap, and manage prioritization and trade-offs against developer experience , customer experience , and time to market . Lead ... us develop products and innovate on behalf of the customer . As Sr PM for Vehicle Detail CX...a cross-disciplinary team and ring-fenced tech team to conceive, design , and develop innovative automotive discovery & shopping experiences… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Technical Fusion Field Service Consultant Our Deloitte...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Functional Field Service Lead Our Deloitte Sales...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more