- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI Full 5C (T3) **Job Family:** Business Process Analysis **Skills:** BMC Helix, IT Service Management ( ITSM ),Knowledge Management ... within the customer organization. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- System One (Herndon, VA)
- …to start Responsible for the administration, configuration, and optimization of BMC Remedy IT Service Management ( ITSM ) platform. Requires extensive ... Configuration: * Oversee the administration of the BMC Remedy ITSM suite, including Incident Management , Problem ...BMC Remedy. * Extensive experience with ITIL processes and IT service management . * Proven… more
- SAIC (Washington, DC)
- …This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management ( ITSM ) system tickets to identify ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- ICF (Reston, VA)
- …and subject matter expert to the client for software asset management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset… more
- CACI International (Ashburn, VA)
- …Get to Do:** CACI is currently looking for an Enterprise Service Desk Lead with IT Service Management ( ITSM ) experience to join our BEAGLE (Border ... tasks and high-impact assignments. + Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service...Experience with ServiceNow ticketing systems. + Experience with JIRA Service Desk. + Experience with large scale ITSM… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- BAE Systems (Mclean, VA)
- …performance. The role will leverage Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... Corps of Engineers (USACE) from its current state to a modern ITIL/ ITSM -supported service delivery model. The Transformation/Process Improvement SME will lead… more
- Leidos (Washington, DC)
- …(Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management ( ITSM ) software (ServiceNow). This ... team, and support to peers toward improved processes and results + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow +… more
- SAIC (Washington, DC)
- …environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management ( ITSM ) platform. This individual ... Catalog Items and Knowledge Bases. + Work with IT Service Management Team and...the Tokyo release or later. + Functional knowledge of ITSM processes and CMDB in ServiceNow. + Working with… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- GCyber (Arlington, VA)
- …Stay abreast of industry standards and best practices in Information Management Operations and IT Service Management ( ITSM ). + Work closely with the ... hiring an experienced Infrastructure Operations Manager to oversee the operational management and maintenance of the cryptographic facilities of our high-visibility… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Knowledge ... a smooth adoption of the implemented solution. + **Change Management :** Support change management efforts by assisting...Administrator. + 2 months of educational knowledge of ITOM, ITSM , HRSD, CSM, and/or Service Portal. +… more
- BAE Systems (Mclean, VA)
- …and Germany). The program uses Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... & Skills** + A minimum of ten years of experience with the management of an Enterprise IT Service Delivery and Management Program (a minimum of… more
- SAIC (Alexandria, VA)
- …Control Board (CCB) decisions and subsequent implementation. + Experience with best practices for IT Service Management ( ITSM ), DoD Enterprise Service ... Authorization to Operate (ATO)). + Coordinate with networks host, authorization officials, and IT stakeholders, regarding the management and upkeep of the ATOs… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more