- Amazon (Herndon, VA)
- …root‑cause analysis of equipment failures and troubleshoot facility issues within internal Service Level Agreements (SLA). Provide training and guidance to ... the data center's MEP operates at 100% availability while maintaining first‑class customer service to the teams and groups within the data centers. The Data Center… more
- Peraton (Washington, DC)
- IT Service Delivery Manager Job Locations: US-DC-Washington Requisition ID: 2025-160285 Position Category: Project Management Clearance: Public Trust ... management processes to ensure operational reliability. Manage and monitor service -level agreements (SLAs), key performance indicators (KPIs),...cornerstone of aviation safety and innovation. As an IT Service Delivery Manager you will… more
- BTI (Washington, DC)
- …support, establishes service level standards, and monitors operational metrics to enhance service delivery . The manager aligns service desk ... Solutions to the Federal Government, is seeking a IT Service Desk Manager in support of HUD...logged, tracked, and resolved efficiently. Develop, implement, and maintain Service Level Agreements (SLAs) focusing on response… more
- Sonesta International Hotels (Washington, DC)
- …planner and the hotel staff. Responsibilities include providing exceptional customer service while working with clients, booking new and repeat business, ... and pick up, billing instructions and final review. The Sr. Event Services Manager needs to have excellent communication skills, strong attention to detail and the… more
- Censeo Consulting Group (Washington, DC)
- …for integrated project management across agencies and ETSNext T&E Technology Managed Service Provider Facilitate and track interagency agreements and related ... seeking a consultant to serve as a Customer Engagement Manager to support the GSA by providing customer engagement...promote efficiencies to the ETSNext Program. Responsibilities Support project delivery and team needs by serving as the SME… more
- Broadcast Management Group (Washington, DC)
- …and client requirements. Drive initiatives to optimize recruiting, workforce utilization, service delivery , and client satisfaction. Anticipate industry trends ... clients. Strong understanding of workforce management tools, HR systems, and service delivery models. Excellent leadership, negotiation, and client relationship… more
- Mynea360 (Washington, DC)
- …of and track project plans, schedules, budgets, and risks.* Manage vendor agreements (SLAs, Professional Services) to ensure delivery and accountability.* ... and Support Services** serves as both program lead and support operations manager for NEA's enterprise resource planning (ERP) platform (Unit4 ERPx, "BizPro"). This… more
- HNTB Corporation (Washington, DC)
- …submittal packages that conform to schedule requirements. Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each ... control on projects and quality control within discipline. Partners with Client Service Leaders and pursuit champions to assist with business development, building… more
- Leidos (Camp Springs, MD)
- …we do business. **Your greatest work is ahead!** Leidos is hiring a Service Delivery - Agreements Manager to support the Air Force National Capital ... and external customers. + Partners with the Strategic Operations Manager and Problem Management team identify negative service...+ Drive special projects aim at enhancing or improving service delivery and customer experience. + Analyze… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a ... of the IT environment, managing the full lifecycle of service delivery from the initial user interaction...The ISDM ensures that the operational environment meets strict Service Level Agreements (SLAs) while driving the… more
- Leidos (Arlington, VA)
- …talent, and an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager ** to join our mission-focused team and ... for a high-visibility government program. Position Overview The Service Delivery LOB Manager provides...24/7 environment + Ensure compliance with contractual performance metrics, service level agreements (SLAs), and KPIs +… more
- ManTech (Washington, DC)
- MANTECH seeks a motivated, career and customer-oriented ** Service Delivery Manager ** to join our team in the **Washington, DC** area. This is a hybrid ... services projects + Ensures projects are meeting milestones and deliverables + Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported +… more
- Deloitte (Arlington, VA)
- …Consulting LLP's Quality and Risk Management group is seeking a Risk Manager with extensive experience in supporting deal and contract structuring, drafting ... Intersect with various functions including sales, legal, finance, and delivery to act as a strategic advisor to help...deal teams and legal in reviewing, advancing, and negotiating agreements such as master agreements , confidentiality … more
- Oracle (Washington, DC)
- … agreements and associated legal documents for large sites. This will include Master Service Agreements , NRC service orders, new lease agreements , ... lease renewals, operating agreements and amendments. The Site Selection Manager will negotiate strong commercial terms, align base build and data hall design to… more
- Link Solutions Inc (Adelphi, MD)
- …with DoD standards and best business practices to drive process improvement and service delivery performance. Become an integral part of a professionally diverse ... for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join...Implement and enforce metrics-driven processes to improve efficiency and service delivery . + Identify and analyze incident… more
- Dow Jones (Silver Spring, MD)
- …**About the Role** The Senior IT person will report to the Production Manager on Information Technology, maintenance, and support issues within a Dow Jones printing ... of budget criteria for the department as directed by the production manager . + Where applicable, direct the staff associated with building operations through… more
- Serco (Washington, DC)
- …are met to current standards. + Collaborate with internal stakeholders to align service delivery with business goals. + Monitor performance metrics and ensure ... Description & Qualifications** **Position Description & Qualifications** The Senior Manager , Service Operations oversees Serco North America's frontline… more
- TekSynap (Arlington, VA)
- …+ Coordinate with team leads across service towers to ensure high-quality service delivery . + Conduct trend analysis and identify areas for improvement. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support...SLM will be responsible for managing and reporting on Service Level Agreements (SLAs) and Key Performance… more
- Leidos (Fort Belvoir, VA)
- …the status of IT operations, report on key performance indicators (KPIs), and align service delivery with mission objectives. + Process and Platform Management + ... Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager ** to support a large,...ensuring tasks are prioritized based on mission impact and Service Level Agreements (SLAs). + Operational &… more
- Leidos (Reston, VA)
- …Cost Plus Incentive Fee (CPIF), Fixed Price Level of Effort (FPLOE), Indefinite Delivery / Indefinite Quantity (IDIQ), and General Service Administration (GSA) ... **Description** Leidos currently has an opening for an experienced Contracts Manager on the Analysis Solutions Business Area contracts team within Intelligence… more
