- Office of the Secretary of Defense (Arlington, VA)
- …A "certification" letter should be on letterhead of the appropriate military branch of the service and contain ( 1 ) the military service dates including the ... expected discharge or release date; and ( 2 ) the character of service . The ...she meets the definition of "veteran" under 5 USC 2108( 1 ). The "certification" must reflect the service … more
- National Transportation Safety Board (Washington, DC)
- …SES positions into tiers to determine the minimum pay for each position. This is a Tier 1 position. The minimum pay for this position is $150,160 and the maximum ... Summary This is a Senior Executive Service (SES) position responsible for providing executive-level leadership...is required Newly appointed SES members must serve a 1 -year probationary period. Selectee will be required to complete… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier ... Tier 2 Specialist collaborates closely with Tier 1 technicians, Tier 3.... Provide second-level technical support for escalated incidents and service requests from Tier 1 … more
- Leidos (Lorton, VA)
- …guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) team. MSS is ... a shared service , internal investment group under the Digital Modernization Sector...limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier ... of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical guidance...Troubleshooting complex hardware, software, and network issues escalated from Tier 1 . Managing ticket queues .… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Koniag Government Services (Washington, DC)
- …Administrator to investigate and resolve complex network issues escalated from the Tier 1 team. The Tier 2 Network Administrator will troubleshoot and ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer… more
- Leidos (Lorton, VA)
- …Understands EHD Service Level Agreements/ Service Level Objectives (SLAs/SLOs) and the Tier 1 role in support of meeting SLOs. + Performs day-to-day EHD ... is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support...Services (MSS) team. MSS is a shared services, internal service center group under the Digital Modernization Sector and… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able ... + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Truist (Mclean, VA)
- …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values...the Small Business value proposition of "Ease, Expertise, Care". 2 . Meet with clients via telephone to assess client… more
- M. C. Dean (District Of Columbia, DC)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and support… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering ... to defined SLA metrics. + Working with end-users and Tier 2 daily via phone or email...hardware, systems, and procedures. + Makes proactive suggestions for service improvements. + May train less experienced staff in… more
- M. C. Dean (District Of Columbia, DC)
- …support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and technical specialists. ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 . 1 (ITI2. 1 ) team in Northern...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical… more
- CACI International (Chantilly, VA)
- … and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents, ... Service Center Frontline Account Manager Job Category: Information...restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems.… more
- MPR Associates (Alexandria, VA)
- …to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when ... follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. +… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... 1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service... Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2… more
