- Deloitte (Richmond, VA)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will ... Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy , design, and implementation. + Proven… more
- Bank of America (Richmond, VA)
- …programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation ... based insights + Partner across organization lines including Fraud Strategy , Technology , Risk & Compliance in the...Risk & Compliance in the development of IVR & Contact Center authentication strategy and… more
- Zoom (Richmond, VA)
- …Experience products. In this role, you'll be at the forefront of evolving Zoom Contact Center , where you'll combine top-tier visual design to elevate every user ... for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- CARMAX (Richmond, VA)
- …Experience Center (CEC) Strategy ** - Works to ensure CarMax's contact center provides exceptional service to customers needing assistance via phone, text ... market leadership while positioning us for future growth. The Strategy team is at the center of...experience as customers shop on our website, with our contact center , and in our stores. Our… more
- Humana (Richmond, VA)
- …Six Sigma and/or advanced business process analysis practices + Salesforce and/or other CRM technology + Contact Center , Omnichannel or Digital experience in ... is uniquely positioned to put those customers at the center of everything it does." MarketPoint is the distribution...of Humana, responsible for all individual sales. The MarketPoint Strategy Advancement team is searching for a Senior … more
- Humana (Richmond, VA)
- …Qualifications** + Bachelor's Degree + 5+ years of technical implementation or contact center transformation experience + 3+ years of project management ... health first** We are seeking an accomplished and experienced Senior Strategy Advancement Professional to join the Conversational Experience Platform (CXP) Product… more
- Zurich NA (Richmond, VA)
- …confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team inNovember 2025. If you are passionate about ... Claims Call Center Representative 127686 Zurich is a leading multi-line...We serve more than 25 industries, from agriculture to technology , and we insure 90% of the Fortune 500(R).… more
- Elevance Health (Richmond, VA)
- **Director II Technology ** This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to ... is granted as required by law._ The **Director II Technology ** is responsible for leading and managing direction of...for an enterprise application, enterprise-wide tool, infrastructure, or a center or domain that is equivalent in scope and… more
- Signet Jewelers (Richmond, VA)
- …plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. ... computers, with advanced proficiency in MS Office and other related business, technology , and communication tools. + Strong interpersonal skills to build effective… more
- Quality Technology Services, LLC (Richmond, VA)
- …Mechanical, Capital Improvement Projects, SG&A, IT, MRO, Facilities Maintenance, Data Center Infrastructure fit-outs and Data Connectivity. This role is responsible ... assigned.)_ + Support customer fit-out and facilities management procurement strategy in partnership with the development, implementation, sourcing, and operations… more
- Deloitte (Richmond, VA)
- …sales success and a passion for building customer relationships within the Technology , Media & Telecommunications (TMT) Industry? If so, Deloitte Consulting LLP is ... collaborate with Deloitte leadership to formulate and execute on a go-to-market strategy + Support sales enablement initiatives to create broad awareness + Building… more
- Zoom (Richmond, VA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... for the core meeting experience with AI front and center in your strategy + Analyzing comparable...strategy + Analyzing comparable offerings and industry / technology trends to inform your strategy and… more
- Sumitomo Pharma (Richmond, VA)
- …. The Director, Patient & HUB Operations, Rare Disease will lead the strategy , development, and operation of the RETHYMIC CONNECT(R) patient support program & HUB ... Duties and Responsibilities** + Oversee RETHYMIC CONNECT(R) program operational strategy , execution, and cross-functional integration supporting rare disease product(s).… more
- Coinbase (Richmond, VA)
- … information. For quick access to screen reading technology compatible with this site[ click here to ... who believes in the power of crypto and blockchain technology to update the financial system. We want someone...freedom for the world. This team is at the center of execution for products across the entirety of… more
- Elevance Health (Richmond, VA)
- …Engineering** is responsible for strategic oversight and delivery of enterprise technology solutions, inclusive of AI, analytics and agentic solutions, business ... responsibilities will include leading engineering teams and collaborating with internal technology teams to deliver scalable enterprise level solutions that will… more
- Concentrix (Richmond, VA)
- …Expertise** : Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies + **Technical Leadership** : Experience leading ... Knowledge** (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure **Leadership Qualities** + **Technical Communication**… more
- Concentrix (Richmond, VA)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best… more
- CenterWell (Richmond, VA)
- …matter experts and community-facing teams across the enterprise to build a strategy and translate that into comprehensive, winning proposals. The Lead Proposal ... necessary for final external delivery. Scope of work includes pre-bid strategy build, capture management, proposal submission, follow-up and finalist presentations,… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the ... scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka America Pharmaceutical Inc.,… more
- Highmark Health (Richmond, VA)
- …at Highmark, you will play a pivotal role in shaping and executing our AI strategy . Working within our AI Center of Excellence, you will partner with business ... **EXPERIENCE** **Required** + 5 years of experience in management consulting or strategy . + 5 years of experience in orchestrating and leading change management… more