- Lumen (Richmond, VA)
- …Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our ... and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual contributor role. The team you will… more
- Lumen (Richmond, VA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... candidates in Central or Eastern time zones. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set … more
- SHI (Richmond, VA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director...RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the… more
- Trellix (Richmond, VA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Rocket Software (Richmond, VA)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- SMX (Richmond, VA)
- … Customer Service Desk your focus is to deliver support and solutions to the customer base while serving as an advocate for customer needs. This involves ... Oracle Customer Support Desk Agent (3600)at SMX(View all jobs)...understand that digital transformation is key to your future success . We share your vision for the future and… more
- Acxiom (Richmond, VA)
- …towards successful fruition. + Proactively anticipate potential obstacles and skillfully advocate solutions that enable integration with customer data platforms, ... MarTech - Solutions Architect - Customer Data Platforms About the Position This primary...who are the single most important driver of our success . We're looking to hire people who share our… more
- Pearson (Richmond, VA)
- …part of Pearson Virtual School. The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who ... as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will...mindset (both internal and external) and is a visible advocate for the customer . Builds strong relationships… more
- Confluent (Richmond, VA)
- …technical roadblocks. We look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... and engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...in a cloud environment or equivalent experience in a customer and/or partner-facing role. + Experience designing and building… more
- Capital One (Richmond, VA)
- …ideas into understandable concepts that evolve and enhance the product experience + Advocate for the customer through human-centered design methods, ensuring our ... humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit....track. Our goals are in service of delivering excellent customer experiences while driving value for our business. The… more
- HealthEdge Software Inc (Richmond, VA)
- …other teams. This role will partner closely with internal teams, including Customer Success , Content, Product, and Data Science. Throughout the course ... management skills, attention to detail, and a commitment toWellframeand customer success . About Wellframe: With Wellframe, we...believe health plans are in the best position to advocate for their members as they navigate their health… more
- Astrix Technology (Richmond, VA)
- …and quickly build relationships with key stakeholders. + Experience serving as customer advocate to resolve any client issues. **REQUIRED KNOWLEDGE, SKILLS, ... of Astrix Consulting Services via examples of previous client success . + Establish new Life-Sciences client relationships (including C-Level...to clearly present how we help our clients drive success in their initiatives. + Leverage LIS brand … more
- Highmark Health (Richmond, VA)
- …environment and approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members. Proactively identify ... Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and provide decision support to… more
- Lumen (Richmond, VA)
- …and partners. You will work closely with engineering, design, marketing, sales, and customer success teams to drive the product vision, strategy, roadmap, and ... from ideation to launch to optimization. + Conduct market research, customer interviews, competitive analysis, and data-driven insights to identify and prioritize… more
- Confluent (Richmond, VA)
- …roadblocks. Overall, we look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... with Product and Engineering teams, and serve as a key Product advocate across the Customer , Partner and Industry ecosystem + Forge strong relationships with key… more
- Acxiom (Richmond, VA)
- …products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- Acxiom (Richmond, VA)
- …to leverage AI technologies to optimize business performance, enhance customer engagement, and drive revenue growth. **AI Solution Implementation:** Lead ... algorithms and techniques. **Communication and Advocacy:** Serving as a spokesperson and advocate for AI within the organization, as well as externally with clients,… more
- Marriott (Richmond, VA)
- …We celebrate the dreamers who make their own mark, and with good reason. Our success is measured by the joy and satisfaction we bring our customers. Our world class ... hire and retain the best talent. At Marriott, our success is measured by the joy and satisfaction we...across the organization + Acts as a leader and advocate for architecture, including coaching, training, and career development… more
- ThermoFisher Scientific (Richmond, VA)
- …preventative maintenance, and instrument qualification. The Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager ... Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair,… more
- ThermoFisher Scientific (Richmond, VA)
- …preventative maintenance, and instrument qualification. The Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager ... Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair,… more