- CARMAX (Richmond, VA)
- …CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience evolution by ... This role contributes to initiatives that enhance brand engagement, customer satisfaction, and word-of-mouth advocacy (NPS). The Manager...+ 4-6 years of relevant experience in customer experience strategy , brand … more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain,… more
- CARMAX (Richmond, VA)
- …customers to complete as much of the car buying process online as desired + ** Customer Experience Center (CEC) Strategy ** - Works to ensure CarMax's contact ... CarMax, the way your career should be! Job Description ** Manager , Retail Strategy & Analytics:** **About The...strategy to help ensure customers receive a great experience today while driving CarMax's eCommerce & omnichannel transformation.… more
- Datavant (Richmond, VA)
- …and life experiences to realize our bold vision for healthcare. As the Commercial Strategy and Analytics Manager at Datavant, you will play a crucial role ... to support the transformation of the commercial org through customer segmentation, GTM models design, sales strategy ...To The Table:** + Minimum of 7 years of experience in commercial strategy , management consulting, business… more
- Cardinal Health (Richmond, VA)
- …lower the cost of specialty products for our customers. **Position Summary:** The Strategy Sr. Manager will collaborate to help shape the biosimilar sourcing ... competitive intelligence, market research, market access, corporate analysis, etc. + Experience in consulting, strategy , business development, R&D, and/or… more
- CARMAX (Richmond, VA)
- …and owned channel strategies. . Passion for brand building, innovation, and customer experience . . Bachelor's degree in marketing, communications, business, or ... way your career should be! Position Summary The Senior Manager of Brand Strategy plays a critical...of strategic brand initiatives. Qualifications . 10+ years of experience in brand strategy , brand experience… more
- WESCO (Richmond, VA)
- As the Manager - Business Insights and Data Strategy , you will be responsible for synthesizing and forecasting complex customer and Wesco data into clear, ... + Create and actively promote an environment of Associate development across the + Customer Data Management strategy team, while also driving team engagement. +… more
- Deloitte (Richmond, VA)
- …who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for ... Our Deloitte Customer team empowers organizations to build deeper relationships...Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy , design,… more
- Bon Secours Mercy Health (Richmond, VA)
- …in business, healthcare administration (preferred) **Work Experience ** 2 years experience in sales, customer service, education, or marketing (required) ... In collaboration with Market President, the Physician and Provider Relationship Manager is responsible for incremental improvement of in-network utilization through… more
- CARMAX (Richmond, VA)
- …customers. Our team is responsible for helping our business adapt to changing customer preferences while maintaining the Associate-first culture that has led to our ... Requirements** + 5 years HR Business Partner or equivalent experience + MBA or Masters Degree preferred + ...more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate… more
- Bank of America (Richmond, VA)
- …forums, and channel partners to identify and drive new ideas on improving customer experience , operational efficiency, and reducing fraud risk. + Develop ... Fraud Analytics and Innovation Lead Analyst - Authentication Strategy Newark, Delaware;Plano, Texas; Richmond, Virginia; New York,...college degree in quantitative field + Minimum 3 years' experience in analytics and managing risk. + Experience… more
- Capital One (Richmond, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Why Join Us: + Impactful Role: Play a critical role in shaping our customer trust strategy , directly influencing business growth and sales success by building… more
- ISC2 (Richmond, VA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... customer experiences + Define and implement the customer success strategy , focusing on retention, exam...training services + Proficiency in CRM, reporting tools, and customer success platforms + Experience in education,… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …team members to collaborate on the design and delivery of a world-class customer experience + Understand our customers: decipher the cultural, business, and ... Senior Customer Success Manager , Matterport Job Description...self-starter with a passion for delivering the best possible customer experience ; ability to multitask in a… more
- Acxiom (Richmond, VA)
- The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... for Customer Identity** + **Lead projects in support of the broader Customer Identity Excellence strategy ** + **Leverage data and technology to enhance… more
- NTT America, Inc. (Richmond, VA)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...business growth. + Contribute to the company's overall business strategy by providing customer insights and feedback… more
- Acxiom (Richmond, VA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum ... work, and measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in… more
- Datavant (Richmond, VA)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts...one or more of the following areas (required): + Experience working within RWD health analytic companies, CROs, or… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Manager , Product Management - Developer Experience ...the dots for large enterprise quality and risks. + Experience translating business strategy and analysis into… more