- InterSources, Inc. (Richmond, VA)
- …services must work together to meet the end-to-end business needs of the customer , Experience understanding and applying Service Level Agreements, and Reports to ... Job Title : Telecommunications Contract & Supplier Manager Location:Richmond, VA, Hybrid Rate : Best competitive...use technology to convey issues and oversee work Demonstrated experience developing and documenting processes and using VISIO, Word,… more
- InterSources, Inc. (Richmond, VA)
- …to support field. *Complete incident resolution at the highest levels of customer service. *Standardize help request processes and approaches. *Manage broadcasts and ... client experiences that put the users first, providing an unparalleled experience . This results in strengthening the core technologies of clients, enabling… more
- InterSources, Inc. (Richmond, VA)
- Job Title :IT Customer Relationship Manager Location: Richmond, VA, Hybrid Rate : Best competitive rate local candidates required due to onsite requirement** ... projects and service delivery requests. *Identifying, championing, and communicating customer needs. *Consult and collaborate with ITD teams managing production… more
- Accessia Health (Midlothian, VA)
- …$50,000 to $58,000 annually, based upon various factors including location, experience , and education. JOB RESPONSIBILITIES Assist individuals in obtaining health ... insurance coverage Identify payer coverage restrictions while maintaining high quality customer service standards in compliance with federal and state regulations… more
- CARMAX (Richmond, VA)
- …Virginia, 23220 CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience ... and identify experience gaps + Identify opportunities to enhance CarMax's customer experience in alignment with brand goals + Collaborate with… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Wilson Language Training (Richmond, VA)
- Senior Customer Success Manager **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together ... is growing and is looking to hire a Senior Customer Success Manager . Our company is growing...ensure seamless onboarding, smooth product adoption, and a consistent customer experience throughout the journey. + Act… more
- Acxiom (Richmond, VA)
- The Manager , Customer Experience & Experimentation plays a critical role in driving continuous improvement across the customer lifecycle by analyzing, ... customer behaviors, pain points, and motivations through comprehensive customer experience analysis. By translating these insights into data-driven… more
- Michaels (Richmond, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Tractor Supply Company (Ashland, VA)
- …of operations to the Store Manager . Duties include delivering a Legendary Customer Experience , providing leadership and direction to the store team, and ... Assistant Manager **Overall Job Summary** The Assistant Store ... that differentiates from the competition. + Champion the Customer Experience in the store and execute… more
- Capital One (Richmond, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...effectively with cross-functional teams. Preferred Qualifications: + 8+ years experience in developing and implementing scalable Customer … more
- Nutanix (Richmond, VA)
- …Opportunity** Are you a seasoned finance professional with over 10 years of experience in customer financing (focus on subscription software preferred), strong ... our growth and success. **About the Team** The Finance Manager will join the newly established Customer ...workflow. **What You Will Bring** + 10+ years of experience in customer financing and channel sales… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …team members to collaborate on the design and delivery of a world-class customer experience + Understand our customers: decipher the cultural, business, and ... Senior Customer Success Manager , Matterport Job Description...self-starter with a passion for delivering the best possible customer experience ; ability to multitask in a… more
- Acxiom (Richmond, VA)
- The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... issues, and meeting key performance measures goals. The CSC Manager is a change leader and will analyze data...auditor **Who You Are** **Required Qualifications** + 5+ years' experience with Customer Service Center (CSC)/Contact Center… more
- UKG (Richmond, VA)
- …by leveraging sales management teams, executive sponsors, and in-person meetings. * Customer Experience : Ensure positive customer experiences through ... the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team....hours. **About You:** **Basic Qualifications:** * 2+ years successful experience in account management, sales, customer success,… more
- Confluent (Richmond, VA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... financial aspects of their business relationship with Confluent + Experience with the sales discovery process and customer... Experience with the sales discovery process and customer service escalation models + Experience running… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process… more
- NTT America, Inc. (Richmond, VA)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 10+ years of customer success,… more
- Acxiom (Richmond, VA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum ... templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in...years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings… more
