- Sprinklr (New York, NY)
- …& documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ... smooth running of live events (onsite and virtual) + Review and report IT Helpdesk ticketing system metrics to IT leadership, suggesting necessary changes or… more
- Universal Technical Resource Services, Inc. (Dover, NJ)
- Universal Technical Resource Services, Inc. (UTRS) is currently seeking a Senior Desktop Support Lead & Helpdesk Manager to join our team! At UTRS, we enjoy the ... Servers. The candidate should also have a proven track record of managing helpdesk operations and mentoring technical staff. This position is located at Picatinny… more
- TEKsystems (New York, NY)
- …aspects of this position. A good understanding and working experience with IT systems, servers, networks, security computers, mobile devices, tech products and ... corporate and residential settings. * Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution. * Train users on… more
- City of New York (New York, NY)
- …Reporting directly to the Chief Information Officer, the Executive Director will lead efforts to deliver exceptional, customer-focused IT services by developing ... and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for supporting the continuous availability,… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …creating diagrams and documentations, Experience training customers or staff, Understanding of IT Operations and utilizing HelpDesk , 3- 5 years administering and ... on security log review and incident escalation. The role will lead technical remediation efforts, ensuring high availability, security, and scalability. Working… more
- CUNY (New York, NY)
- …functions, including enterprise systems, cybersecurity, academic and research computing, helpdesk support, infrastructure, data analytics, and IT governance ... bargaining environments and shared governance structures. + Experience leading IT modernization, digital transformation, and information security initiatives. +… more
- Duolingo (New York, NY)
- …how our product is built. As Duolingo's Head of Security, you will lead a high-leverage organization spanning Platform Security and Compliance. You'll set strategy, ... for endpoint management/MDM, identity/SSO/MFA, fleet security, SaaS administration, and helpdesk + Modern application security leadership and mobile-app security… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... and ability to achieve results are valued. All managers lead teams and/or lines of service, assuming increasing levels...responsibility: - At least 3-5 years of experience as IT support specialist, system analyst, technical admin or an… more