- Piedmont Airlines (Charleston, WV)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Concentrix (Charleston, WV)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Humana (Charleston, WV)
- …their journey. This leader will ensure that customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and ... Partner with Engineering and Operations to define the vision for both customer -facing and agent -facing solutions, ensuring seamless integration and process… more
- Coinbase (Charleston, WV)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Pearson (Charleston, WV)
- …platform modernization initiative (Identity & Access Management), leading cross -functional teams by influence across engineering, architecture, security, and ... solution for PVS. Oversee the development of a unified identity service for all user types (students, caretakers, teachers, administrators), implementing modern… more
- Cayuse Holdings (Charleston, WV)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- Coinbase (Charleston, WV)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Datavant (Charleston, WV)
- …CCaaS and UCaaS environments to support Datavant's vision of intelligent, self- service -driven customer interactions. You will collaborate across engineering, ... solutions that put AI at the core of the agent and customer experience. **What You Will...enable seamless data flow across systems. + Collaborate with cross -functional teams to deliver omnichannel solutions with a focus… more
- Navient (Charleston, WV)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- Navient (Charleston, WV)
- …to Earnest's long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement. This is an ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- EDB (Charleston, WV)
- …a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction. + Collaborate cross -functionally to align ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
- Kyndryl (Charleston, WV)
- …and consultative sales for large enterprise contact center transformations. + Guide cross -functional consultants to design and implement customer experience (CX) ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Coinbase (Charleston, WV)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... is expected and fully supported. * *Team* - The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more