- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... **ESSENTIAL FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. + Handles complex… more
- University of Rochester (Rochester, NY)
- …Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900021 UR Med Access Center Work Shift: UR - Day (United States of America) Range: UR URCB 204 H ... to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians...distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the protocol to transfer,… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- Call Center Specialist I Canandaigua National Bank Location: Pittsford NY Hours: Full Time What does a Call Center Specialist do at Canandaigua National ... is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank...with an emphasis in business curriculum; bank customer service representative training. + A minimum of one (1) year… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Oak Orchard Health (Brockport, NY)
- …+ High School diploma or equivalent. + 1-2 years of medical office experience/ call center preferred + 1-2 years of prior administrative or customer ... Patient Service Representative Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420) Job Type Full-time Description Do you want to be… more
- Robert Half Accountemps (Rochester, NY)
- …preferred. * Background in customer service, finance, accounting, or payroll. * Previous call center experience is required. * Proficiency in Microsoft Word, ... Description We are looking for a dedicated Recovery Representative I (Tier II) to join our team...adherence to department policies and procedures while meeting daily call requirements. Requirements * Proven experience in collections or… more
- ADP (Rochester, NY)
- …you down. To succeed in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. In return, you'll be ... ADP is hiring a **Lead Generation Sales Representative .** + _Are you looking to build a rewarding career in sales?_ + _Do you want to join a Fortune 250 company with… more
- Molina Healthcare (Rochester, NY)
- …Required Qualifications * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Paylocity (Rochester, NY)
- …customer service or previous client interfacing role + Experience in payroll and/or call center environment Physical requirements + Ability to sit for extended ... and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention &… more
- Molina Healthcare (Rochester, NY)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- University of Rochester (Rochester, NY)
- …Ambassador Blue Book. + Answer internal and external phone calls to the Medical Center . Assist caller or re-route call to the appropriate department. + Respond ... transportation as requested. + Maintain current information about SMH, Medical Center , University and nearby resources (hotels, churches, restaurants, etc.) +… more
- University of Rochester (Rochester, NY)
- …medications in a timely manner. + Provides excellent customer service through the Pharmacy Call Center . + Triages patient calls to the appropriate party. + ... Answers incoming calls in a timely manner. + Monitors and reconciles patient charge accounts once a month. + Remains professional, courteous, and diligent in all interactions with staff and patients/families. + Obtains high patient and provider satisfaction… more
- Fresenius Medical Center (Rochester, NY)
- …Train * 12 Week Paid Training * Growth and Advancement Opportunities * No On- Call , No Over Nights, No Sunday's **PURPOSE** **AND** **SCOPE:** Functions as part of ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
- Hillside Family of Agencies (Webster, NY)
- …Monday-Friday position, on a flexible daytime hours schedule. Flexibility for occasional on- call is required. We're seeking a dynamic and adaptable part-time LPN to ... clients. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform… more
- Fresenius Medical Center (Rochester, NY)
- …* 12 Week Paid Training * Growth and Advancement Opportunities * No On- Call , No Over Nights, No Sunday's **PURPOSE AND SCOPE:** The registered professional nurse ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
- Fresenius Medical Center (Rochester, NY)
- …* 12 Week Paid Training * Growth and Advancement Opportunities * No On- Call , No Over Nights, No Sunday's **PURPOSE AND SCOPE:** The professional registered nurse ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and ... SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract.… more
- University of Rochester (Rochester, NY)
- …in a timely manner. + Provides excellent customer service through the Pharmacy Call Center . Triages patient calls to appropriate party. Answer incoming calls ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Pharmacy Access Representative III (PAR) is responsible for the overall management of… more