- Coinbase (Charlotte, NC)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on...hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Coinbase (Charlotte, NC)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Charlotte, NC)
- …be doing (ie. job duties):* * Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership. ... responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director...and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end… more
- Coinbase (Charlotte, NC)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Charlotte, NC)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Coinbase (Charlotte, NC)
- …comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Lead Analyst, Compliance EDD Operations within the CX Compliance ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Coinbase (Charlotte, NC)
- …Update processes and improve feedback loops and communications channels. * Coordinate with CX Programs to contribute to and lead projects to improve processes ... in support of Coinbase's BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems,… more
- Coinbase (Charlotte, NC)
- …As the leader of the analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team of analytics engineers who will work ... closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling initiatives: *Architect our core data models. Provide… more
- Coinbase (Charlotte, NC)
- …managing large-scale, cross-functional product development efforts. Our mission is to lead complex, strategic initiatives to accelerate and improve product execution ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
- First Horizon Bank (Charlotte, NC)
- …to consumer and commercial banking, customer journeys, customer experience ( CX ) + Compliance: abreast of financial services regulations, privacy and consent ... Delivery Analyst is a member of the Marketing and CX organization, reporting to the VP, Director of CRM...the VP, Director of CRM Enablement. Work alongside the Lead Product Manager to help define the product vision,… more
- Coinbase (Charlotte, NC)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- Coinbase (Charlotte, NC)
- …support to transform the customer experience. *What you'll be doing* * Build and lead a high-performance social support program across Reddit, X, LinkedIn, and ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the… more
- Coinbase (Charlotte, NC)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program . This role will also identify opportunities to improve procedural updates,… more
- Coinbase (Charlotte, NC)
- …services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, ... and backend using React, Js frameworks, Golang and cloud technologies * Lead assessment and implementation of third-party AI/ML tools. * Deliver cross-functional… more