- JPMorgan Chase (Charlotte, NC)
- The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know ... sustain improvements as they are made. As a KYC Quality Assurance Tester within the Quality...be responsible for conducting a continuous review of internal Know Your Customer (KYC) standards, procedures, and… more
- First Horizon Bank (Charlotte, NC)
- …or Nashville, TN **Job Overview:** We are seeking a meticulous and process-driven Marketing Quality Assurance (QA) & Process Specialist to take ownership of ... quality control and operational consistency across all marketing activities....and approval workflows + Oversee QA for complex cross-functional customer journeys involving multiple teams and touchpoints + Set… more
- Coinbase (Charlotte, NC)
- …channels and in written narratives as necessary * Incorporate feedback from Quality Assurance Team * Maintain detailed documentation to demonstrate compliance ... function efficiently, comply with regulatory requirements, and consistently deliver high- quality resolutions. As a Senior Analyst, Compliance TMS Quality… more
- Microsoft Corporation (Charlotte, NC)
- …modules (eg, mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...and what we enable our customers to achieve. We know that empowering our customers starts with empowering our… more
- Bank of America (Charlotte, NC)
- …enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within ... improvements for remediation + Implements optimized controls and enhanced Quality Assurance (QA) practices to support business...(AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due… more
- American Express (Charlotte, NC)
- …high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing + Support thematic risk ... the identification of areas of risk for intervention, including conducting independent quality assurance and process testing + Compiling thematic risk reporting… more
- Coinbase (Charlotte, NC)
- …services * Advanced experience in project management, analytics or quality assurance . * Advanced degree in business, finance, customer experience and/or ... a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its...an individual who has a passion for making the customer experience seamless and fantastic. You have a strong… more
- Walmart (Indian Trail, NC)
- …and monitoring asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to ... Models, enforces, and provides direction and guidance to Associates on proper Customer /Member service approaches and techniques to ensure Customer /Member needs,… more
- Walmart (Fort Mill, SC)
- …reportsimplementing and monitoring asset protection and safety controls maintaining quality assurance standards overseeing safety and operationalreviews ... feedback to ensure business goals are achieved Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the… more
- Bank of America (Charlotte, NC)
- …applicable Policies, Procedures, Law, Rule, Regulations + Problem Solving + Quality Assurance + Risk Management + Adaptability + Customer and Client Focus + ... the power to make a difference. Join us! **Job Description:** Anti-Money Laundering (AML) Know Your Customer /Client Due Diligence (KYC/CDD) is part of the Global… more
- Bank of America (Charlotte, NC)
- …Management + Customer and Client Focus + Process Performance Measurement + Quality Assurance + Risk Management + Adaptability + Fraud Management + Interpret ... Management + Reporting **Line of Business Job Description** Anti Money Laundering (AML) Know Your Customer /Client Due Diligence (KYC/CDD) is part of the Global… more
- First Horizon Bank (Charlotte, NC)
- …Functional Demo: Ability to demonstrate functional delivery to business proponents. + Quality Assurance : Ensure that all Salesforce implementations meet ... understanding between groups + Is collaborative and has strong customer experience mindset + Comfortable working in an agile...growth mindset + Must champion the importance of the quality and accuracy of data and information leveraged by… more
- ITW (Charlotte, NC)
- …our culture of respect, trust, and integrity. + Documents actions by completing quality assurance forms consistently and accurately. + Accurately reports daily ... 51 countries. For over 100 years, we've delivered innovative, customer -focused solutions in industries ranging from automotive and aerospace...over the world, and we are never, whether we know it or not, more than a few steps… more
- Bank of America (Charlotte, NC)
- …+ Interpret Relevant Laws, Rules, and Regulations + Problem Solving + Quality Assurance + Risk Management + Adaptability + Customer and Client Focus + ... procedures. **Line of Business Job Description:** Anti Money Laundering (AML) Know Your Customer /Client Due Diligence (KYC/CDD) is part of the Global Operations… more
- Walmart (York, SC)
- …and conducting performance evaluations Develops and directs quality assurance inspections Troubleshoots and provides customer service by communicating ... with facility users to Assesses and resolves customer problems and complaints Ensures work environments are maintained according to Walmart policies and procedures… more
- Grant Thornton (Charlotte, NC)
- …for all People data reporting. + Maintain documentation retention and quality control for all report/dashboard requirements and enhancement requests. + Stakeholder ... and implement process improvements to streamline reporting workflows and enhance data quality . + Stay current with Oracle best practices and participate in… more
- Walmart (York, SC)
- …and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to ... promoting a belonging mindset in the workplace Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on… more
- Grant Thornton (Charlotte, NC)
- …delivery centers. + Standardize processes and governance to ensure consistency and quality across regions. + Leverage data, automation, and AI to drive efficiency ... competitive analysis, define and track key performance indicators (KPIs), and leverage customer feedback and data to drive continuous product improvement and ensure … more
- Grant Thornton (Charlotte, NC)
- …Asia-Pacific). + Standardize processes and governance to ensure consistency and quality across regions. + Optimize global resource allocation and leverage time ... enhance product capabilities. + Partner with regional leaders, marketing, sales, and customer success to ensure product-market fit. + Communicate product vision and… more
- Bank of America (Charlotte, NC)
- …management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance + Analyzes current state processes, existing ... requirements + Cross functional with strong business analysis, problem solving, quality management and organization skills + Participate in and drive collaborative… more