- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Eliassen Group (Stamford, CT)
- …and cable initiatives. These initiatives are centered around enhancing the customer and call agent experience. For instance, if an intake is submitted with ... suggestions for improving tools, enhancing call center services, or making enhancements to the application,...group will oversee the entirety of the customer and agent experience, gathering and documenting requirements while monitoring the… more
- Guardian Life (New York, NY)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in...subject matter expert in specialized services within the iPostal1 Call Center. This role requires an in-depth understanding of… more
- ADP (Parsippany, NJ)
- …+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. + Supports and installs upgrades and ... assists in all technical problems (ie performance, security, etc.) for the ADP supported products. + Effectively troubleshoots, replicates and develops workarounds for client issues. + Documents and communicates the results to the client and/or Corporate… more
- Antech Diagnostics (Lake Success, NY)
- …job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer Service ... and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing, and reporting… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Guardian Life (New York, NY)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Carrington (Old Greenwich, CT)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
- Synchrony (New York, NY)
- …activities across the organization. They will act as a strategic partner, change agent and business partner with the teams implementing programs to positively impact ... raise the bar on performance. + Act as an ' agent of change' and drive culture shifts to meet...specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more
- Research Foundation CUNY (New York, NY)
- …by the Director + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Associate Program Director is also responsible for facilitating or delivering programs that call for their level of expertise in music production, with expertise in ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Impact Fire (Pequannock Township, NJ)
- …This position reports to the Fire Alarm Manager or their designated Agent . The Technician will be responsible for providing inspections, installations, and service ... goals assigned by the Fire Alarm Manager or designated Agent . + Learn applicable fire protection codes and obtain...inspection, and servicing codes. + Ability to participate in on- call rotation. + Ability to perform physical activities outlined… more
- Northwell Health (Glen Cove, NY)
- …part being imaged. Ensures proper coil positioning. + Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4. Administers intravenous (IV) ... are no contraindications to administration of the IV contrast agent . + Calculates contrast dose based on patient's weight....contrast. + Recognizes and assists in the treatment contrast agent reactions and IV extravasations \ 5. Performs related… more
- ABM Industries (Flushing, NY)
- …1. As a Concourse (Field) Supervisor you are to Coordinate with all ABM Customer Care Agent agents and act as liaison between air carrier and ABM. 2. You are to ... and updated manpower count for each ABM Customer Care Agent for accountability purposes. 9. Assist clearing team members...and need assistance in completing the employment application, please call ###. We will provide you with assistance and… more
- Northwell Health (Forest Hills, NY)
- …and ascertain whether additional scanning is required. + Transmits cases to on- call Radiologist through use of Tele-Radiology system. + Operates equipment for the ... are no contraindications to administration of the IV contrast agent . + Calculates contrast dose based on patient's weight....contrast. + Recognizes and assists in the treatment contrast agent reactions. + Recognizes and assists in the treatment… more